Reviews (146)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement through extensive product customization options, including color simulations and fabric choices, supporting over 50 million combinations for some products. It also aids in SKU management and inventory tracking, with features for upselling during the customization process. The support team is praised for their responsiveness and effectiveness, often assisting with custom code edits to meet specific needs. This app is ideal for merchants aiming to offer unique, customizable products to increase sales and gain a competitive edge.

April 10, 2020

Really happy with this app and the team behind it have been great at providing quality support. Always get quick replies to questions and the app is getting regular improvements.

Mako Motorsport
Australia
About 3 years using the app
January 31, 2022

The app has been pivotal for our online shop and the customer service the teams provides in excellent both in terms of speed to action and quality of their delivery.

Five Of Us Store
United Kingdom
About 3 years using the app
May 27, 2022

This app deserves five stars because it has helped me display and offer my product in a very clean and organized way on my website. Vlad has helped and guided me to learn the app and make it function the way I want. It's not rocket science, but there is a learning curve which takes time to learn all the options and settings. The only issue I have is the How-to videos need to be re-done. The person explaining the steps in the video speaks way to fast and needs to slow down in showing what settings and option do in the app. Definitely recommend the app if you have a custom product to sell.

Build A Belt
United States
About 3 years using the app
June 17, 2022

Mächtiger Konfigurator. Habe Ihn für Plissee und Jalousiekonfiguration genutzt (https://juun25.de/). Guter Support

Umbratec-System
Germany
About 3 years using the app
Edited November 7, 2024

We are still building out this app for our website. Just wanted to leave a 5 star review for their support. They get back to us pretty quickly and fix any issues we have. Keep up the great work!

*editing on Nov 2024 - their support CONTINUES to be amazing. Vlad deserves a raise. Thank you CBP for your continued support

Kiddo Tags
United States
Almost 3 years using the app
June 14, 2019

Thanks to the Product Builder, our challenge to offer our customers to customize our best bracelet design was excellently accomplished! Understanding exactly what we need and doing a professional job we have achieved it thanks to the good attitude, patience, responsibility of Alexey and his team!

Life on Motion
United States
Over 2 years using the app
Edited December 13, 2024

I think this is the best customizer app out there! There's a bit of a learning curve, but it's super powerful and has a lot of great features, and the customer service has been excellent as well!

We make custom products with lots of different fabric and feature options - some of our products have over 50 million possible variants! CPB handles them with ease.

We had some issues with compatibility with Managed Markets and the buildateam developers were able to get that fixed promptly! (tldr: make sure to use "hybrid-generated price variants" if using Managed Markets).

If using Auto-generated variants, I highly recommend combining this with the Arigato Automation app, to set up a workflow to hide the auto-generated products from search and product recommendations, and also delete them after a specified amount of time so they don't clutter up your products as much.

RoguePandaDesigns
United States
Over 2 years using the app
November 27, 2019

On my previous wordpress site, with my knowledge of web building, it was not possible for me to have a custom product builder of this level, but this app made it so, so easy. The customer service I received was also excellent - they helped adjust the theme of the app to better fit my website and adjusted features that I needed, both with speed and ease. 10/10 would recommend for service alone.

Hatch Outdoors, INC
United States
Over 2 years using the app
August 26, 2022

I've been using this app for about a month now and I can say that this is the best coutomizer app I've used. The support is fantastic also.

Your Art by You
Ireland
Over 2 years using the app
September 20, 2022

I love the Custom Product Builder App, it offers so many options and features. In fact, it's the heart of my Shopify web store. Last but not least, the support is just sensational!!! THANK YOU

MANILO
Switzerland
Over 2 years using the app