Reviews (146)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement through extensive product customization options, including color simulations and fabric choices, supporting over 50 million combinations for some products. It also aids in SKU management and inventory tracking, with features for upselling during the customization process. The support team is praised for their responsiveness and effectiveness, often assisting with custom code edits to meet specific needs. This app is ideal for ...

October 23, 2021

This app has changed my business! The support team is also very responsive and liberal with their free support for paying users. They even did some paid custom dev to make the app fit our needs even better.

Maya Belle Jewelry
United States
About 2 years using the app
November 29, 2018

This app is the most versatile app on the market. It allows you to do some very subtle and complicated manipulation of the preview image. It also allows for infinite price variants and conditional logic. There are a few bugs but it seems like the dev/support team works around the clock to make sure everything is working right. Check out https://www.hangoutlighting.com/products/single-pendant- ...

Hangout Lighting
United States
About 2 years using the app
September 8, 2023

1000% recommend! This product configurator is the core of our ecom store and one of the most significant touchpoints for our customers.

What we use it for:
To allow clients to create their own leather handbag, that consists of many different choices like leather structure, leather color, color of hardware, decorations, carrying option like strap or chain, personalization options like embossing ...

BAGS & PIECES
Germany
Almost 2 years using the app
November 28, 2017

In looking at all the custom builders out there Product Builder was by far the most flexible and professional looking. Working with Lex and his team was great. They were responsive to all my questions and were very helpful when I had questions customizing the app to our site. I am very pleased with the flexibility of the app and the end result looks great and easy to use. Our customers are loving ...

Gaia Empowered Women
United States
Almost 2 years using the app
July 16, 2020

This took us some time to get right, but the team was very helpful and supportive and able to make the custom features that we needed work. We have found the support very good. This has been a huge goal to get this feature on our site, and we are very happy with the results. The back end is very user friendly to make changes, and the team is very open to improvements. Highly recommend.

Corroon
United States
Over 1 year using the app
Edited June 2, 2020

So robust, and quite easy to use considering how complex it is! Also, customer support is amazing! They respond within a day and were able to help me with advanced technical issues and help me with my CSS.

It is a powerful tool, does everything I need it to, works quite fast, and has so many options that aren't too hard to use.

Maxilite Lighting
Canada
Over 1 year using the app
January 30, 2023

Really great app! Does exactly what I'm looking for (gives you unlimited product customisation options and helps you get over the 100-variant limit) and the support from the team is amazing! Thank you to Vlad who has been super friendly and quick in making all the changes I've asked for! 5 stars!

Agored Doors
United Kingdom
Over 1 year using the app
May 16, 2019

Great app for customizing products. Customer service is phenomenal and addressed all my needs. highly recommended

FrostNYC
United States
Over 1 year using the app
April 21, 2020

The app works well, the customer service helps a lot and is fast to solve questions or problems. Great!

ONI Original
Mexico
Over 1 year using the app
April 17, 2019

I have been using this app for about a year and I can't say enough about it. It is EXACTLY what I had been looking for, allowing my customers to completely customize their accessories. It is very user friendly and is so easy to customize to make it how you want it. Above anything else, their customer support is AMAZING. They have quickly gotten back to my emails multiple times and have fixed any ...

Emma Lyn
United States
Over 1 year using the app