Reviews (146)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement through extensive product customization options, including color simulations and fabric choices, supporting over 50 million combinations for some products. It also aids in SKU management and inventory tracking, with features for upselling during the customization process. The support team is praised for their responsiveness and effectiveness, often assisting with custom code edits to meet specific needs. This app is ideal for ...

February 11, 2021

I think this will be useful but the customer support link isn't working and in order for us to use it we will need advice. Can someone email us at smoothielondon@gmail.com please?

Smoothie London
United Kingdom
7 months using the app
Buildateam replied April 8, 2021

Hello there!
Thanks for choosing Custom Product Builder App. It looks like all your questions have been addressed and the product is live in your store. We hope that its ...

Edited October 28, 2020

The app provides a lot of customisation options but the documentation is not upto the mark. The backend is extremely confusing and outright illogical in certain areas. For example, you can not create a product using Shopify's backend. To enable customisation in a product, you have to create the product in the Custom Product Builder App. It seems to be a simple process of importing all products ...

kria.studio
India
6 months using the app
May 3, 2019

Disappointed with this app. I initially had really high hopes - interface-wise, it looked the best among similar apps and had the most logical process (although it takes a while to get the hang of it but once you do, it's great) the app has a LOT of bugs that cannot be fixed. Customer service is extremely slow and I would wait weeks to get a response back (yes, while paying 50$ a month which is a ...

ViajecitoPH
Philippines
4 months using the app
Buildateam replied May 24, 2019

Hi ViajecitoPH team,

Thank you for your review.

We are sorry that you experienced delays with our support team.
We took steps to improve our processes and we try to respond ...

October 23, 2018

The Idea is very clever, however the clunky backend and large menu is not user friendly, especially when going back and forth the menu options.The in-ability to upload images as thumbnails and re-size them straight off the bat is quite disappointing, especially for a $50 app.
One would expect the admin structure to be more user friendly and professional for the price you are paying - It just ...

SugaRush
United Kingdom
2 months using the app
February 19, 2021

Great App, but very poor in helping new users figure it out. It's confusing, messy and overall hard to learn. Support is not easily accessible and that was enough for me to switch to a different app. Great app if you have 5-10hrs to invest in trial & error due to a complete lack of a guide/how-to

Fidget Popper
United Kingdom
About 2 months using the app
Buildateam replied April 8, 2021

Hello there,
Thanks for choosing Custom Product Builder App & for your feedback.
Indeed, we have been adding SOOO many features requested by our customers over the last few ...

January 25, 2022

terrible UI, spent far too long learning it for it to be plagued with bugs. Devs didn't email back in reasonable time frame and failed to fix issues.

Aus Online Commerce
Australia
27 days using the app
Buildateam replied January 26, 2022

Hi there,

Thank you for your review.

We really strive to resolve all issues reported in the least possible timeframe. However sometimes tasks take more development time than ...

Edited March 17, 2019

Update: Support really tries and offers custom solutions and quick developer support! I will update again after the support solves my issues.

Support tries to help but the tool is really not worth 50$ a months... First I could not save changes, not front view collides with other views and cannot save it properly. Jumps back to front all the time.

Go Furnit
Germany
28 days using the app
Buildateam replied March 31, 2019

Hi there,
We are really sorry that you have experienced issues while trying out our Custom Product Builder App. There may be many reasons for why it happened. For example an ...

April 25, 2019

Nice functionality but it frequently doesn't save the product variants properly and you have to re-do it which takes ages to set-up.

Keatz Takeaway
Germany
26 days using the app
Buildateam replied April 28, 2019

Dear Keatz Takeaway Team,

Thank you for your review. We are sorry that you have experienced issues with saving the custom products.

Please note that currently in order to ...

Edited May 15, 2023

the app was not very easy to use and the support refused to help set up only one product without an additional charge.

TheFlowershopatV
United Arab Emirates
3 days using the app
March 18, 2020

I uesd the app for 4 days, didn't work like it should. Waited on support to fix the problem, just kept getting passed around, but yet they say there is 24/7 support.

Shonovi Customs
United States
1 day using the app
Buildateam replied April 13, 2020

Hi there,

We hope you are doing well!

We apologize for the inconvenience. In March we had a very large volume of requests and we also just released a large update to our app. ...