Reviews (485)

Overall rating
2.7
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 26% of ratings are 1 stars
April 18, 2016

Great App that has made feeling digital goods very easy to my shop.
I wish there was a way to sell items that are unique behind one product instead of duplicating many of the products so that they get individualized download links using this app. Who know maybe in the future it can be added.

Thanks for the app!

The Coupon Supplier
United States
4 months using the app
May 28, 2017

Easy to use. Smooth Integration. Would Recommend.

Lulabalm
United States
4 months using the app
July 19, 2016

This is a great way to sell digital content. We found this to be simple to install and use for selling photographs and video content for immediate download.

Imagevine
Canada
4 months using the app
March 1, 2018

Couldn't run my business without this app! Most of my customers are n the opposite timezone to me, so it's amazing to know that they can still download their purchases while I'm asleep! It's seamless.

South Pacific Prints
New Zealand
4 months using the app
May 23, 2020

Installed the application on khalarty.store Now testing a free product - everything works fine, files are uploaded, check and additional instructions and a link to download the digital product comes to your mail. Everything is fine! Soon I will test real sales!

KHALARTY STORE
Russia
4 months using the app
April 8, 2018

Nice app but it only lets me have one download up at a time

5 Divine
United States
4 months using the app
December 1, 2020

This app is simple and easy to use. I really enjoy the way it provides basic analytics on how many items were downloaded, how many times, etc.

Choosing Positivity
United States
4 months using the app
June 23, 2018

Customers can't resend the email to their email accounts if they lost the first email with the download link...

Bedurion
Spain
4 months using the app
July 12, 2022

We use this app to supply free files which accompany bought physical products. It almost works but is very buggy and you have little control over customer notifications (it seems to send them at random). Downloads have also vanished at times and had to be created again. It generates too much customer service traffic, and after three and a half months of struggling with it, we're going to look for an alternative.

Adventure Books by Vertebrate Publishing
United Kingdom
4 months using the app
Shopify replied July 26, 2022

I am sorry to hear that you've experienced these issues with the Digital Downloads app but appreciate you taking the time to inform us here. I will be sure to pass your comments onto our development team and I hope that you're able to find an alternative option that works better for you. Thank you for taking the time to provide us with your feedback. -Victor, Shopify Support

December 31, 2021

Not working properly, can't add new products, server issues when I go to the app in the admin page.

South of Indigo Photography
United States
4 months using the app
Shopify replied January 3, 2022

I'm sorry to hear that you've experienced issues with the Digital Downloads app and we appreciate you notifying us here. If you have not done so already, you can try accessing the app through another web browser to see if the issue is present there, and if so, you can also try uninstalling the app before then installing it again.

If after doing this the issue is still ongoing, please contact our support team directly so we can offer further assistance and hopefully resolve the problem: https://bit.ly/2AWw5VA. -Victor, Shopify Support