Reviews (485)

Overall rating
2.7
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 26% of ratings are 1 stars
March 27, 2020

The app worked in the beginning but after it is not fulfilling any order, not providing any link in the checkout and not sending any mail with the lin, I have to do all of this manually. basically is like if the app is not installed. I already tried to modify all the options in the app but nothing works. the app needs to be fix.

Molly on the prod
Colombia
3 months using the app
Edited May 12, 2019

As far as APPs go this APP is okay. It is buggy in the back end if you try and update / revise attachments, you may find yourself using Dropbox and Chimpmail to deliver revisions if you want a real confirmation that people are getting them. Also there is no record of files being sent in the customer order timeline, which I see as a major flaw -- it should show (a) that the attachments were sent and (b) that a revised copy was sent and the date sent. There is no way to even inspect a record of sent digital items.

The upside is -- it is free. But with free you get what you pay for. Also the file size limit is 5GB, much much larger than SendOwl and others who would charge a considerable sum just to send a large file for you, so in that regard, once again it is not a bad product.

Galli Creative
United States
3 months using the app
October 21, 2020

We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?

Ananta Stones
United Kingdom
3 months using the app
Shopify replied October 22, 2020

Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. Clickfunnels is a third party service but I'd like to look into this further with you, so I'm going to follow up with you via email shortly. I look forward to hearing from you! - Oliver, Shopify Support

June 9, 2017

easy to use and does what I need it to do!

Waynedaltonparts
United States
3 months using the app
September 21, 2018

Very good application and easy to use but I would have liked that it requires the customer info as the name and email before downloading because it's what I needed. But otherwise very easy to use
Besoin Primaire
www.besoinprimaire.com

Besoinprimaire
Canada
3 months using the app
April 7, 2021

I wanted to use this app for my e-books and audiobooks, but it only works for my e-boks. When the customer has downloeadet the linkk. The file is empty.

Forlaget drømmefangeren
Denmark
3 months using the app
Shopify replied April 13, 2021

Thank you for taking the time to leave your feedback here. I would definitely recommend contacting our support team directly so that you can be authenticated and this issue can be investigated by our team. You can reach out to us directly here: https://bit.ly/2AWw5VA. -Oliver, Shopify Support

May 7, 2016

Does exactly what I need it to do

Thcdetoxsystem
United States
3 months using the app
September 9, 2021

i am unable to download this app to my shopify. i left 3 messages and haven't retrieved a response back at all.

Glam She Couture
United States
3 months using the app
Shopify replied September 14, 2021

Hi, there. Thank you for reaching out and taking the time to leave this review. We are sorry to hear you are experiencing this issue. I would recommend clearing your browser history, cache and cookies before trying to download the app again. You could also try an incognito or private browser or an entirely different web browser as a test.

If you're still running into issues with Digital Downloads after these tests, please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3cJkx8V) and logging into your account. Take care! -Marty, Shopify Support

July 19, 2018

Great app - need a few changes !!
* Need to add a Clear or Delete option to the Download Dashboard !!
* Payments need to be verified BEFORE sending the download link !!

Machine Embroidery Sae
South Africa
3 months using the app
May 15, 2022

The app certainly does do the job and is relatively easy to use. However, I cannot give it 5 stars without the ability for users to re-download their files from their account page. Having to direct confused customers to hunt down an email they may or may not have anymore is a poor user experience. That's a glaring problem, and I'll likely need to find another solution for digital products if I can't sort out a way to modify the template myself.

LambdaFive
United States
3 months using the app
Shopify replied June 8, 2022

Hi there, LambdaFive. Thanks for taking the time to leave a review for Digital Downloads. The ability for customer's to re-download perviously purchased files from their account is definitely something that we've had requested to be added in the past. I've gone ahead and passed this review along to our Product Teams so they can consider adding this functionality in a future update. Thanks again! -Imogen, Shopify Support