Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

October 1, 2023

Bruna was super helpful and patient while I was experiencing trouble with linking my aliexpress account with dsers. Thank you so much

HumidifireTR™
United Kingdom
4 months using the app
DSers replied October 3, 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 14, 2023

DSers is being very helpful since i started with my store. Good app with clear instructions about what to do. Also their support is being great.

Serenity Importados
Brazil
3 months using the app
DSers replied August 15, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

August 11, 2023

Wow! I am using this medium to thank Raphael for giving me all the support I needed during the live chat. The challenges with my account with regard to transactions have been successfully resolved. He is one of the best representatives I have ever met on live chat. I truly value the thoroughness of his explanation. Thanks, Raphael, for your patience and understanding with me. Thanks, Raphael, for your help! You are the best so far. I highly recommend him for his excellent responses. Well done!

COSAAWORLD
Nigeria
6 months using the app
DSers replied August 13, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

June 12, 2023

SANDY WAS SO HELPFUL AND AMAZING. really showed me step by step process on how to fix my problem
Thank u so much SANDY

LuxAwayCo
Australia
Over 1 year using the app
DSers replied June 12, 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 13, 2023

Great customer service! I had the pleasure of Olivia taking care of me and she helped me fix the issue with Whitelist lable apearing in my settings! Also, I adore the application due to its extensive range of products and its effortless and effective usability!

Zoopyzoo
Lithuania
9 months using the app
DSers replied August 15, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

October 1, 2023

I spoke to Chris and he helped me understand the error i was getting, thank you very much!

Elite Technology
Portugal
2 months using the app
DSers replied October 3, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

May 26, 2023

I'm new to Shopify and dropshipping. I decided to try DSers-AliExpress as my next dropshipper. I was having some difficulties understanding how to import products from a supplier on AliExpress through DSers to my shopify store. So I sent a message on the chat bubble. I was answered by Irene. The service she provided me was excellent, and the information that she afforded me was exactly what I needed. She was very helpful, courteous, and very knowledgeable. She really set my mind at ease, and I will definitely be doing most of my dropshipping with DSers-AliExpress!

JJ's Discount Emporium
United States
About 2 months using the app
DSers replied May 29, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

September 8, 2023

Serein was super helpful to find out why I couldn't place the order for a client and she helped find a solution :)

DAVINE
United States
3 months using the app
DSers replied September 11, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

Edited March 18, 2024

I'm happy with "Selena"'s customer service for DSers. Her kindness paid off. I'll rate her five stars.

JewelryVital.com
United States
7 months using the app
DSers replied September 11, 2023

Hello,

We thank you for your rating.
Please feel free to give us any feedback you may have, or if you have some ideas on what we could improve.
We'd be happy to hear from you.

DSers Team

August 15, 2023

Bruna was beyond helpful and patient. I was in a serious pickle with my shipping issues and order fulfillment (my fault), and Bruna saved me. I cannot say enough about how great the service is here. I will likely return because I am learning and I am bound to make more mistakes. Forever grateful.

Anubis Athletica
United States
4 months using the app
DSers replied August 16, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team