Reviews (426)

Overall rating
4.1
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with e-commerce platforms, particularly for syncing orders and providing real-time shipping updates. They appreciate the user-friendly interface, diverse carrier options, and the visibility of taxes and duties at checkout, which enhances customer experience. The app's customizable shipping options, bulk shipping capabilities, and automation features significantly reduce manual effort. Merchants also value the responsive customer support and competitive rates, which are especially beneficial for small to medium-sized businesses. The comprehensive dashboard and reporting tools are noted as essential for efficient shipping operations management.

September 11, 2017

The easiest way to find the different options available for shipping to different destinations. We can easily find the fastest or most economical way to ship and also be able to schedule pickups/shipping labels with different couriers. Easyship saves us a lot of time!

Esemble
Hong Kong SAR
Over 2 years using the app
April 1, 2020

We needed to upgrade our shipping services on Shopify and Easyship was by far the best choice. We needed to switch in the middle of a large shipping rush and as soon as we signed up a representative reached out and made sure we had the right plan in place. A meeting was scheduled the very next day to make sure we understood the program and make sure it was set up and customized to fit our needs. We are now shipping out multiple items in the appropriate box and we are confident that the correct shipping rates are being applied.

Kennebec Cabin Company
United States
Over 2 years using the app
July 25, 2023

Easyship has been handling all our orders since early 2022, and our overall experience has been very positive. The logistics industry is complex, so hiccups are inevitable, regardless of the provider, courier, or 3PL you choose. What matters is that Easyship consistently manages such situations in a professional and expedient manner. We are equally impressed with the technological aspect of their platform: the dashboard is user-friendly, the configuration options are flexible, and the integrations (including Shopify rate calculations and order sync) work flawlessly. We greatly value their personalized approach and willingness to adapt to our needs.

One time, in one of our regions, we made the mistake of trying to use Sh*pB*b. This cost us thousands of dollars, resulted in many chargebacks from dissatisfied customers, and imposed an exceptionally high workload on our support department. After making the switch to Easyship, these problems were gone.

Flipper Zero Shop
United States
Over 2 years using the app
Easyship replied August 10, 2023

Hi there, thank you so much for your feedback!

We're always delighted to hear about a true success story and we're thrilled to be a part of your journey.

All the best,
Easyship

May 17, 2019

Before using Easyship we used three different app's for our domestic and foreign shipments. Now with Easyship it has streamlined our shipments into one app that has all shipped information on one page. I would recommend for any eCommerce vendor to control their shipments.

Rainbeau Curves
United States
Over 2 years using the app
March 3, 2019

The app is really easy to use and very useful in terms of being able to build analytics around all your shipping. Very seamless!

Matea Designs
Australia
Over 2 years using the app
Edited March 18, 2019

I just changed my 1 star to 5 stars. Easyship went above and beyond to resolve our issues. Wonderful support.

Beware of this Company.

EasyShip was good until a few days ago when they charged us over $550 for some 6 months old shipping labels. EasyShips explanation was they were residential and some address correction charges.
This is EasyShip's sneaky way to lure customer then charge more. Beware of this company. We will be closing our account.
If you are going to charge something at least let your customer know what is it in advance.

Sit Healthier
United States
Over 2 years using the app
May 19, 2021

We've been using Easyship for the last couple of years and it is by far the easiest portal we've used to date. The UX is user friendly, visually appealing and informative at the same time. My favourite feature allows me to gauge shipping cost prior to dispatch without having to read off of a price matrix and weigh out numerous options that suit me. However, where Easyship really exceeds is its customer service. Jose has been by our side since launch and is always eager to reach out either to check up on us or help whenever necessary. Thanks Jose!

Orbitkey
Australia
Over 2 years using the app
March 23, 2022

I used this app since 2019, it works great for all the functions and the dashboard UI is also very easy to work with.

iLumkb
Singapore
Over 2 years using the app
Edited June 29, 2023

This app has indeed made shipping so much easier for us. However, there still a few tech limitations such as live updates on address changes and orders. Certain countries and couriers are not supported to which is a shame! Support wise, it's all good!

Update*
Ever since the introduction of the easyship insurance coverage, it has given us a peace of mind and has helped us with operations significantly. I would applaud the Easyship team to keep up the good work!

ZeninTCG
Singapore
About 2 years using the app
September 20, 2019

Easyship has made it so much faster for us to ship our parcels, no more multiple steps, the app will automatically fulfil orders and add in tracking numbers. Love that there are different courier options as well, especially when we have to ship overseas! Overall loving the app!

Free Movement Singapore
Singapore
About 2 years using the app