The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
David and his team are pretty responsive to fixing things. The app is quite good and will help a lot of stores no doubt.
It has some room to improve on the larger scale end though where things need to be more customisable or changes made.
They can be done but it takes some time hence the 4/5 stars. For the majority of people it will be a good app but for those who ship over 100+ a week and need some special customisations it will take some time to get that done.
Thanks for taking the time to leave feedback.
We appreciate the positives you've highlighted, but we'd love to hear more about how we can make Easyship even better for you!
If you want to give us some more details on this then we're all ears, email@example.com is the best place to reach us :)
All the best,
Camp Mug Supply Company
Lately I've been tempted to explore new shipping options but when I do, I have always found myself coming right back to Easyship. Their customer service is absolutely phenomenal and I will continue to use them as my main means of sending out my products.
Thanks Easyship for the superior support, low rates, and great product!
L & M Kee
I checked out this app and found that it will be beneficial to my store when the time comes to need the features that it has to offer. I look forward to using Easyship when that time comes.
Walls By Me
Easy app and fair rates. An excellent solution for who wants several shipping options including international ones. The only issue is getting to support. But when you do customer service is helpful and nice.
Stranger Things Card Game
Easy to install, allows full integration with shippers and more. Makes order fulfillment much more streamlined. Highly recommended.
Star Gem Cosmetics
Easyship was one of the best options for shipments for my small business! Quick and easy to install and easy to integrate!
EASY SHIP has been a game changer. Our Rep, Hiromi has gone above and beyond to help us manage our international orders. To find the best shipping methods at the best rate. Morph Clothing is very grateful to this type of expertise and customer care. WE LOVE EASY SHIP!
App is so/so, but the customer service from this provider is terrible. They will lose your parcels, and not honour the insurance claims even after they have admitted fault
Thanks for taking the time to leave your review, we appreciate any feedback from our customers, good or bad.
In this case, I'm aware that we have tried to contact you several times to help you resolve this issue but we did not hear back from you.
On this occasion, the issues you have raised were the result of an issue with your chosen courier. In terms of insurance, the package in question was not insured, you can learn more about how to insure your shipments in our Help Centre here - https://support.easyship.com/hc/en-us/articles/115003451011-How-to-Add-a-Shipping-Insurance
If there is anything else we can help you with, please don't hesitate to reach out to us at firstname.lastname@example.org
All the best,
I've been using Easyship for a couple of years now and it's pretty fantastic. You simply sync your orders from Shopify and based on the delivery address and package specifications, you get an immediate list of couriers you can use. You can schedule a parcel collection and once you ship, the tracking details is sent to Shopify which then sends it to your customers. Very user friendly and beautiful shipping integration.
PS : The generated labels are also perfect.
It saved me time, at least 30 mins each day. Bye bye "cut & paste", Hello automated courier bookings and shipping labels. Notice some cost savings in the rates that is offered for the local Singapore deliveries too.