Reviews (330)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the competitive shipping rates and diverse options provided, noting significant cost savings and satisfaction with the variety of customer needs addressed. They commend the seamless Shopify integration and real-time shipping updates, alongside a user-friendly interface that simplifies international logistics. Positive feedback is also given for responsive and effective customer support, enhancing the ease of setup and functionality in e-commerce shipping and fulfillment.
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Easyship has been a reliable and dedicated partner in our fulfillment operation.
EasyShip has been a great switch for us, so we can expand our customer base worldwide! The support team has been very helpful throughout the process, which makes this entire experience a plus for us!
I agree with the feedback left by DreamCastle. It takes three months for the billing from FedEx to be updated to Easyship billing. I am charged when creating labels one amount based upon the actual weight and box dimensions when shipping to the customers. Three months later a bill arrives with numerous adjustments to the shipments and in most cases, and to no surprised, the actual and (true) weights and box dimensions increased the chargeable weight by FedEx. It's no wonder this is a free app and as for me, it doesn't work for our business.
Also, be aware you will be charged by FedEx for Residential Area Surcharge. This amount can be anywhere from $4.40 to just under $10.00. It's depends on how far the delivery is out of the way for the driver. This comes out of your pocket unless you pass this cost onto the customers. Then again, this increase most likely will have your customers shopping elsewhere online.
Be aware, Easyship will nickle and dime you to death. I'm done and will now use USPS and UPS offered by Shopify. It's cheaper.
Hi,
Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.
Please contact us with your account details so we can resolve this matter promptly.
Thank you for your patience.
Best,
Ben (Marketing @Easyship)
It is definitely a good app for shipping. You wont regret to install the app. This app makes seller like us more efficient on carry out our online orders to ship either local or international. Well done ;)
We have been using Easyship for over 6 months and it is by far the best shipping app we have ever used! And trust me, we have worked with over 7 major shipping services now to try and find the right fit for our business! There are many reasons we have finally found our home with Easyship, but first and foremost the user interface is beautiful and functional, and the customer service is amazing! We love the integrated shopping cart with customized carrier options for every customer, the ability to offer shipping insurance, and the focus on international carrier options. In the backend, we love that we can ship in bulk, while easily changing weight or label options for an individual order without leaving the page. It is also incredibly easy to create custom shipping rules, and the filtering options are almost unlimited! Hands down, this is the best shipping app we have ever used! :)
I am highly impressed with the responsiveness of easyship customer service. They are very friendly and helpful when we need them. Our customers are also very happy with our shipping results so far!
Probably the best shipping app in Hong Kong. Excellent customer service as well. Highly recommend this Company and the app!
I lost a lot of sales because of this app. During the checkout process there were many instances when it wouldn't provide customers shipping rates or only provide expensive shipping options when there were definitely less expensive options/carriers. This caused so many abandoned carts and messed up my latest product launch sales.
Though the shipping offers on the backend are at times lower than other platforms, I will not use the calculated shipping rates ever again.
It's good to have as an option for manual shipping label fulfillment not for customer-facing calculated live rates at checkout.
Easyship is a COMPLETE game changer for international shipping. No one else offers the option to pay for duties and taxes up front for a completely transparent shipping experience. We had so many complaints and several shipments abandoned because of super high taxes at the border. Easyship fixed all of that overnight for our international customers. We have had zero complaints since the switch and look forward to transitioning to Easyship for US shipments too very soon. Our account manager is very attentive to our concerns and checks to make sure our customers are getting the best rates!
The best way to automatise your shipping and focus on growth.
Easyship has been of a great help and flexibility from the beginning.
They have shown great flexibility and adapted to our business and shipping problematic.
Customer service is very efficient and reactive.
Highly recommended partner.