Orderly Emails ‑ Templates App

Works perfectly for us, however we have had it installed for years.

Customer service is very helpful with modifying templates.

Great app, design, and stellar support (THANKS, Vanessa).

Lets us customize the customer notications to our liking and the support is very helpfull. Thank you so much for your help!

Just like everyone else says - it deleted our collections. There is no way to restore a backup, or even know which collections were deleted. Years of SEO and well crafted collections just deleted. Of course we wanted to remove this app and stop paying for it after this happened, and we realized how easy it is to use Claude instead of this app. Just paste in your existing notification email into Claude, give it your design guidelines if you haven't already, and then let it build something much nicer than this app does. Then just paste the code Claude gives you into your Shopify notification templates. Takes ten minutes to do all the notification emails, and a way better job (and free). We probably wouldn't have bothered doing this if this app hadn't deleted our collections.

Genau das, was man sucht, wenn einem die Standardmails von Shopify nicht gefallen. Der Fehler mit den gelöschten Collections wurde behoben und man kann easy eine große Auswahl an Vorlagen bearbeiten. Eine klare Aufwertung der Emails an die Kunden - passend zur eigenen Marke.

Excellent app with great support. Easy-to-use email templates that integrate seamlessly with Shopify and Zapiet Store Pickup and Delivery. Saves us time and keeps our communications polished. Highly recommend.

A serious incident with significant consequences.

Following an update to the OrderlyEmails app, a bug caused multiple collections in my store to be permanently deleted. These were not temporary disruptions, but several years of carefully built collection structure, navigation logic, and SEO-related work.

The data could not be recovered — neither by the app developers nor by Shopify — and the only “solution” provided was partial information based on third-party archived snapshots, which was not sufficient to accurately rebuild what was lost.

While the team acknowledged the bug, the response was ultimately limited to referring to terms and conditions, with no meaningful support or compensation offered despite the scale of the impact.

As a merchant, this raises serious concerns about data safety, accountability, and how critical incidents are handled — particularly for apps carrying the “Built for Shopify” badge, which implies a higher level of reliability and trust.

As others have mentioned, all my categories, collections and menu structure was wiped out by a catastrophic Orderly Emails glitch.

I did a quick remap of my best sellers, but it will take days to remap the rest of my store. My sales have dropped dramatically since this happened. I removed the app from my store. Their only response, was "ooops, sorry."

Easy im Handling. Sehr guter Editor. Macht spaß damit zu arbeiten!

Orderly email stuffed our website yesterday by deleting collections. One wonders why it has write access to a website without permissions - apologies are great and to fix it, I have to contact some other app provider. What happened if backups were not available - who is responsible ?