Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
Edited June 1, 2023

Two updates in this review – 1 update after initial installation, and 1 after the issues I experienced were corrected.
Update 1:
This app on the surface appeared perfect for my needs. And to save 17% on the price, I purchased the annual plan at $79.99. Sadly, since installed on May 14th, I’m still not able to use it.
Issue 1: May 15th: Tried to add a product specific message however no products would load when selecting the relevant Collection the products were part of. Raised a support ticket on May 15 and happily it was resolved the next day. However, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box.

Issue 2: May 20th. Cannot even view the app – just a blank screen when it is selected from Shopify > Apps. Raised support ticket on May 20th. On May 23rd was advised “We apologize for the inconvenience you have faced. We’re very sorry. We will take care of the “issue” on top priority for you. Please hold patience with us.” May 25th, asked for an update on this top priory tissue.
So, after almost 2 weeks (post app installation) I was not able to use it and only received an update after the day after this review was posted.

Updated 2:
On May 26th Support team contacted me and corrected the Issue 2 that was raised on May 20th . After giving them store access Issue 2 was corrected. Then after an uninstall and reinstall the app began to load again….but…..Issue 1 was now back and I could not find any collections in the “product specific message” section. After alerting their support team it was rectified within 24 hours. But again, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box (and also after it was previously corrected).
Now, all that being said, the app has worked flawlessly since. It took a while and support did fix finally the issues after a bit of prodding on my behalf. Would I recommend it ? YES. But, be aware that from my experience so far the support are not as attentive as other apps I have used.

I Love a Hangar
Australia
Time spent using app: 17 days
May 22, 2023

Very useful app, easy to set up and customize. The support team helped us a lot and is capable of solving all our issues in a short time. Highly reccomended!

Shopdecor
Italy
Time spent using app: 8 months
SetuBridge replied May 22, 2023

Thank you for your glowing review! We are grateful for your feedback and hope to have the pleasure of serving you again soon.

May 11, 2023

All apps in Shopify can be a pain most times. Although they normally do what you need them to do, there is always a handoff. Element might not sit right on the page, fonts wrong, doesn't update, crashes. These are issues we all have to deal with. This is why it's super important to use an app developer that makes themselves readily available to always help fix these little issues and bugs. And that is something i found with this app. developers were always responsive to any problems i had through a very quick and helpful WhatsApp group. No emails, no waiting days and days for answers. Very happy with the level of support offered.

Kaiser
United Kingdom
Time spent using app: 4 months
SetuBridge replied May 17, 2023

I wanted to take a moment to express my gratitude for your kind words and positive review. Your feedback means a lot to me, and I'm thrilled to hear that you had a great experience with the product.

It's always wonderful to receive positive feedback, and it motivates me to continue delivering excellent service to all our customers. Your review helps other potential customers feel confident in choosing us, and it's truly appreciated.

May 9, 2023

5*, highly recommend this app. The support team helped me change the app to display it exactly how I wanted

Toolsy
United Kingdom
Time spent using app: 21 days
SetuBridge replied May 17, 2023

Thank you so much for taking the time to leave such a positive review! We are thrilled that you enjoyed your experience with us and hope to see you again soon.

April 25, 2023

Service pratique, et le support est très réactif. Ils ont modifier du code dans notre thème pour que le module fonctionne.

Kiwami
France
Time spent using app: 5 days
SetuBridge replied April 25, 2023

Thank you so much for taking the time to leave such a positive review! We are thrilled that you enjoyed your experience with us and hope to see you again soon.

April 24, 2023

The app works great and they have good customer support. They worked with me diligently on an issue I was having. I'll keep using it.

Soul Lift Cacao
United States
Time spent using app: Over 2 years
SetuBridge replied April 25, 2023

Your positive review means the world to us! Thank you for taking the time to share your thoughts and for allowing us the opportunity to serve you.

March 31, 2023

Excelent customer service. Quick and fast reposponse to solve any issue you may encounter installing the app.

milove.es
Spain
Time spent using app: 8 months
SetuBridge replied April 25, 2023

We are so grateful for your support and encouragement! Thank you for your positive review and for being a valued customer.

March 27, 2023

Good Customer Service! The app works well and the support staff has been responsive to our requests.

Western Log Home Supply
United States
Time spent using app: 3 months
SetuBridge replied April 25, 2023

It's wonderful to hear that you had a great experience with us. Thank you for your positive review and for giving us the chance to exceed your expectations.

March 11, 2023

I have to honestly say, the App looks and works very well and they offer some smaller Options that let you really customize everything a bit. That is Top Level but even better is their Customer Support! It is easily unmatched by others. You don`t have to wait for ever to get Replies and they can handle and fix your Issues in Minutes and were also Patient enough to explain to me how to avoid mistakes. 10/10!

MyRoomMyRulez
Switzerland
Time spent using app: 4 days
SetuBridge replied March 14, 2023

Your positive review is a shining example of what makes our job so rewarding. We're thrilled to hear that you had a great experience with us and that our products/services met your needs. Your feedback lets us know that we're on the right track and motivates us to keep pushing forward. We're grateful for your support and for taking the time to share your experience with others. Thank you for choosing our business and for being a part of our community. We can't wait to serve you again in the future!

March 7, 2023

great app with great fast support, got helped by the team. great app with great fast support, got helped by the team.

VELOZA® - Online warenhuis voor iedereen
Netherlands
Time spent using app: 12 days
SetuBridge replied April 25, 2023

Thank you for your glowing review! We are grateful for your feedback and hope to have the pleasure of serving you again soon.