Reviews (292)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for enhancing customer experience by providing clear delivery expectations, which helps reduce customer inquiries and increase transparency. It supports extensive customization of delivery dates for different products and regions, and integrates seamlessly into Shopify, displaying ETAs on product pages, cart, checkout, and customer notifications. The app is noted for its performance, not affecting site speed, and its customer support is responsive, offering personalized and immediate assistance. This makes it a valuable tool for improving customer service and operational efficiency.

November 29, 2023

This is the only estimated delivery date app, which we were able to adapt to our need. It is very easy to use and set up and offers great customization. Support is responsive and helpful. My only concern is, that you cannot directly edit the message HTML in the provided text editor in the app (basically limiting you to use their templates or having much simpler message).

CrafTech
Romania
29 days using the app
SetuBridge replied December 1, 2023

Hello, CrafTech

Thank you for sharing your positive experience with our estimated delivery date app! We're delighted to hear that it has met your needs and provided ease of use, easy setup, and great customization options. Your feedback about our responsive and helpful support team is truly appreciated.

Regarding your concern about directly editing HTML in the provided text editor, we understand the importance of flexibility in messaging. We're actively working on enhancing this feature to allow more advanced customization, including direct HTML edits. Your input is valuable, and we'll certainly take it into consideration for future updates.

If you have any more suggestions or specific requirements, feel free to reach out. We're here to ensure our app aligns perfectly with your needs.

Thank you for choosing our estimated delivery date app!

Best regards,
Setubridge Technolabs

February 15, 2024

application installed in a few minutes, and it already works perfectly, very useful and nice widgets

bigeshop
Italy
6 months using the app
SetuBridge replied February 16, 2024

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found our application easy to install, and it's already working seamlessly for you.

Your positive feedback about the usefulness and aesthetics of our widgets is truly appreciated.

If you ever have any more feedback or if there's anything else we can assist you with, feel free to reach out.

We're here to help and enhance your experience further!

Edited September 11, 2024

Overall, the app is OK. Allows you to fully customise your messaging and also target specific locations, even specific zip codes (important for multi-language stores) and also specific collections/products etc too. After some work, we've got everything set-up and it looks pretty good, and should help with conversion.

A few things to improve which would make things better:-
1. The general UI/UX inside the apps dashboard is really not user friendly. Very clunky and it just doesn't feel polished. Little things such as every word beginning with a capital letter, or icons not having a transparent background meaning it's fiddly when changing background colours of the widget.

2. Preview bar can be quite buggy and the messaging actually on your store can sometimes be different. An example is extra spaces put in places where on the app they dont exist. Frustrating.

3. Would be great if they could support multi-language better. I believe the "Advanced settings" such as showing message on Cart/Checkout/Thank You Page will only show in your store's default language.

Overall - the app is OK - you guys just need to focus on polishing things up, and it would be better.

Outshine Gaming
United Kingdom
10 months using the app
SetuBridge replied November 22, 2023

Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found the customization options and location targeting features useful, and that the app is helping with conversion.

We sincerely appreciate your constructive criticism as well. Your insights into the UI/UX, preview bar functionality, and multi-language support are valuable, and we understand how these aspects can impact your experience. We’re continuously working to improve the app, and your suggestions will be instrumental in guiding these enhancements.

Please know that we're committed to refining the user experience and addressing the issues you've highlighted. If you have any more suggestions or need further assistance, feel free to reach out to us. We’re here to help and would love to ensure the app meets your expectations.

Thank you again for your feedback and for giving us the opportunity to improve!

Best regards,
The SetuBridge Team

May 27, 2024

Great app, really easy to use and the customer service is so good. It will make your product page really stand out, thanks!!

PinkLimes
United Kingdom
About 1 hour using the app
SetuBridge replied May 29, 2024

Thank you so much for your glowing 5-star review! 🌟

We're thrilled to hear that you find our app easy to use and that our customer service has met your expectations. Your kind words motivate us to keep delivering the best experience possible.

We're delighted that our app is helping your product page stand out.
If you ever need any further assistance, please don't hesitate to reach out. Thanks again! 😊

Best regards,
SetuBridge Team

May 11, 2024

J'ai eu besoin d'aide pour paramétrer les dates de livraisons affichées sur ma page produit et Samta qui fait partie du service client a été très réactive pour me venir en aide.
Il a toute suite trouver la solution à mon problème.

Je recommande !

Girlsospicy
France
4 months using the app
SetuBridge replied May 14, 2024

Thank you so much for your 5-star review! 🌟 We're thrilled to hear that Samta was able to assist you promptly and efficiently with setting up the delivery dates on your product page. Providing excellent customer service is our top priority, and we're delighted that Samta could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for recommending us!

May 29, 2024

Muy buen servicio por parte de Jay Panchal, muy atento y me resolvió rápido

Abuelo Cómodo
Mexico
Over 1 year using the app
SetuBridge replied June 11, 2024

Thank you for your wonderful 5-star review! We're thrilled to hear about your positive experience with Jay Panchal. Providing attentive and efficient service is always our goal, and we're glad Jay could resolve your issue quickly. We appreciate your feedback and look forward to serving you again in the future!

May 2, 2024

Great support! The best delivery data app I have been using so far.

HanaBui
United States
3 days using the app
SetuBridge replied May 14, 2024

Thank you so much for your fantastic review! 😊 We're thrilled to hear that you've had a great experience with our delivery date app and that our support team was able to provide you with the assistance you needed. Your satisfaction is our top priority, and we're delighted to have been able to meet your expectations.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!

November 27, 2023

Fantastic Product, it does exactly what I needed.

Deliciously Fine Foods
United Kingdom
About 1 year using the app
SetuBridge replied November 29, 2023

Hi, Deliciously Fine Foods,

We're thrilled to hear that our app has met your expectations and is delivering exactly what you need! Your satisfaction is our top priority, and we're grateful for your positive feedback.

If you ever have further questions, need assistance, or have suggestions for improvement, please don't hesitate to reach out. We're here to ensure your experience with our product remains fantastic.

Thank you again for choosing our app, and we appreciate your support!

Best regards,

Setubridge Technolabs

December 19, 2023

I found the app very helpful and the customer service is excellent

Lumije
United States
About 2 years using the app
SetuBridge replied January 4, 2024

Hi Lumije,

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you found our app helpful, and it's fantastic to know that you had a positive experience with our customer service.

If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help!

Best regards,
SetuBridge team

November 30, 2023

Love this app. Customer service is top notch! Staff is super helpful. Definitely recommend.

Awoken Home
United States
7 months using the app
SetuBridge replied December 1, 2023

Hello, Awoken Home

Thank you so much for your fantastic review! We're thrilled to hear that you love our app and have had a positive experience with our customer service. Your recommendation means a lot to us!

Best regards,
Setubridge Technolabs