Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and its ability to handle customer inquiries and pre-sales issues effectively. They value its problem-solving features, customization options, and direct customer interaction capabilities. The responsive and helpful customer support team is also highly praised. Many find it affordable and note that it provides great value, even in its free version. It's seen as a beneficial tool for enhancing customer service and promoting business growth.

June 1, 2022

Thanks so much to Lynn for helping me set up, I really appreciate the help!
Great app for live chat to FB

BellaRosaMexico
Australia
About 1 hour using the app
Omega replied June 1, 2022

Wowowwww you’re a PEACH 🍑 ! Thanks for your amazing review 🤗 Lynn is on cloud nine 🥰 Hope for nothing but your business’s growth 🔥🚀
_Cheers from Lynn_ 🥰

March 31, 2022

very good very goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery goodvery good

EUTOPING TOUCH SCREEN
China
About 1 hour using the app
Omega replied April 1, 2022

Hi EUTOPING TOUCH SCREEN,

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
Feel free to drop us a line via Live Chat channel, we are more than happy to help!
Have a wonderful day!
Kaylee - Omega Team

December 7, 2021

Excellent customer service on Live Chat with Joy who helped me get the app installed as I had issues with certain browsers

Finishing Touches Group
United Kingdom
About 1 hour using the app
Omega replied December 7, 2021

Hello Finishing Touches Group,

We can’t thank you enough for your kind review of your experience with our app and the assistance from Joy - a member of our support team. We are always grateful to customers like you who help us to improve our level of service.
If you need our help in any case, we are available here to help you.
Wish you a successful business!
Kaylee - Omega Team

March 21, 2022

They are very helpful and responsive! My experience with them so far is very positive and it's free. Everyone please get it!

ZA BOUTIQUE
United States
About 1 hour using the app
Omega replied March 23, 2022

Hi ZA BOUTIQUE,

We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track!
Please feel free to reach out if you have any questions.
Looking forward to talking to you again soon and thanks again!

Kaylee - Omega Team

May 22, 2020

So this is a bummer.... An app that is used for messaging and receiving from our customer, doesnt have an option to talk to their team support for help...that is something...sorry guys, its just not working properly

Magic Flute
Serbia
1 day using the app
Omega replied June 22, 2020

Hi there,

Thank you for taking the time to tell us why our app failed to meet your expectations. However we do have the option to contact with us via Facebook messenger appears on your app store when you install our app and for some reasons, you could not see it on your store.

Please don't hesitate to contact us if you need any help.
Kind regards,
Kaylee

February 27, 2020

Great app to communicate with customers. It helps us increase our ROI and get more orders. More important, it's FREE:D

Rotrics
Hong Kong SAR
About 1 hour using the app
April 27, 2020

Its a good app at first I think but when I installed it, it never work again. even my friends open my website and tap on the messenger icon, it doesn't works at all.

Hydromanshop
Philippines
1 day using the app
Omega replied April 28, 2020

Hello,
Thanks for your feedback!
I'm not sure the issue on your store, maybe due whitelist domain or restriction setup on facebook settings.
If you can, please reinstall app and let me know.
I'll check this.

Regards,
Kien

August 15, 2022

Great service. I used this app for Facebook messenger and they helped me set up the widget in no time.

Phong Cách Xanh
Vietnam
About 1 hour using the app
Omega replied August 16, 2022

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

October 17, 2019

goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood

gogstyle
Saudi Arabia
About 1 hour using the app
March 23, 2022

Super quick help from Diego about customization of the chat widget and adding instagram as a chat option! Thank you!

La Nadia Jewels
United States
About 1 hour using the app
Omega replied March 28, 2022

Hello La Nadia Jewels!

I so appreciate you taking the time to share your experience with our app and we are thrilled to hear that you are satisfied with our app and our support team. We will not be able to stand in this market for this long without customers like you.

If you have any questions or need assistance from us, we're more than happy to support you!
Kaylee - Omega Team