Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and its ability to handle customer inquiries and pre-sales issues effectively. They value its problem-solving features, customization options, and direct customer interaction capabilities. The responsive and helpful customer support team is also highly praised. Many find it affordable and note that it provides great value, even in its free version. It's seen as a beneficial tool for enhancing customer service and promoting business growth.

October 22, 2021

Super convenient app. I used to set it up manually through code but this app so much easier. Support team is top notch. Definitely 5 stars :)

eTalad
Laos
44 minutes using the app
Omega replied October 24, 2021

Hello eTalad!

We can't say thank you enough for sharing your experience with our support team and your wonderful feedback for our app. We will continue our best effort to make our app the most convenient to use.
Please feel free to contact us if you have any questions.
Wish you a successful business!

June 7, 2022

Tracy is super helpful, responsive, and patient in helping us customizing our initial setup! Top-notch customer service!

Mpact
Vietnam
41 minutes using the app
Omega replied June 8, 2022

Thank you so much for your sharing 👏👏👏! Our team, especially Tracy, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡

February 22, 2020

App works well. We find that it helps customers have confidence in choosing our products when they can talk to a real person.

Upfront Cosmetics
Canada
41 minutes using the app
April 10, 2020

NUL. Si vous avez plusieurs pages Facebook, l'application ouvre le Live Chat sur n'importe laquelle. Du coup si vous avez des visiteurs qui ont des questions, ils voient une page Facebook qui n'a rien à voir avec votre site. Ce BUG est à corriger d'urgence !

CLUB VIP France | Boutique Officielle.
France
About 19 hours using the app
Omega replied April 10, 2020

Hello,
Thanks for your feedback!
The application can only connect to a single Facebook page to configure, so it depends on the page you are setting up.
I have checked and found you are using another fb chat application at the same time. I think there is conflict with facebook sdk on your store.
Please contact us again to resolve this issue.

Regards,
Kien

April 12, 2022

I really liked the app and the features. highly recommended and would use that on my other stores as well

TainanJosh
Taiwan
39 minutes using the app
Omega replied April 12, 2022

You’re super cool, TainanJosh. Thanks, big time for the kind words 🙌🙏🏻🙌🙏🏻🙌🙏🏻 It means a lot to the team.

August 15, 2022

Truly flawless. The best customer support I ever experienced........................................

NorthSheep Sverige
Netherlands
38 minutes using the app
Omega replied August 16, 2022

We appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

December 27, 2020

Quick install, Support multi-language, It works well.
_____________________________________________________________

FirstStories
Israel
37 minutes using the app
February 19, 2022

Just set up this great app. Easy to do. I had one small thing I needed sorting out...I was setting the time that the chat button displays on my site and didn't realise it was a 24hour clock. I got in touch with Omega via their chat and they responded immediately (on a Sunday). They helped me get it sorted out straight away. Very impressed with app and quickness of support. Thanks guys.

Knitting Utopia
United Kingdom
37 minutes using the app
Omega replied February 20, 2022

Hi Knitting Utopia

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

January 26, 2020

great app..i receive the messages immediately!..now i can response to inquiries immediately. thanks for this

The Kamera Guy
United States
37 minutes using the app
November 17, 2021

So far so good! Looking for connectivity and notifications should anyone need support in the moment while they're making a purchase.

Equippt - Home Based Gym
Canada
32 minutes using the app
Omega replied November 17, 2021

Hi Equippt - Home Based Gym,

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Kaylee - Omega Team