Facebook & Instagram , 4,629 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
September 28, 2020

this app is great. it was really easy to setup and get to selling merch on Instagram and Facebook. thanks

Wnted Apparel
United States
3 months using the app
Edited May 5, 2023

there is no support with this app - I have been hacked 3 weeks ago, they took over my socials and pages, I have sent in several support tickets to remove the app from Shopify as the hacker is charging my ads account and using our pixel to retarget and no support. Shopify's hands are tied because its a 3rd party app. VERY disappointed in META. They need to take some cues from Shopify in support.

Worthy Wands
Canada
Over 2 years using the app
Meta replied October 31, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store. With the Facebook channel now being owned by Meta, the marketing section for Facebook in Shopify has since been removed, and all ads will now need to be run from directly within the Facebook Ads account. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

September 7, 2020

Fantastico, in meno di 2 minuti ho collegato tutto e mi ha creato il pixel da solo. Veramente comodo

EMOTYBANDS
Italy
3 months using the app
January 29, 2021

easy to set up and it makes my business be exposed even more through my social media channel. I don't have to have huge following to be able to add link to it.

Irrelevant Society
Australia
Almost 3 years using the app
October 2, 2020

ıt was very good .to be priority of people in this platform i need to use facebook .it will be easy that my sales to people

Shoppative
Türkiye
3 months using the app
September 24, 2020

Great App! Very straight forward and easy to use! I used it for my beauty business and it was the right choice for me

Stefani Rose
Canada
3 months using the app
March 18, 2022

The program disconnected me every few weeks for months and then disconnected me and would not let me reconnect my account. I deleted the app and then tried to reinstall it and Im getting an error that I cant install the app.

Arizona Explorers
United States
Over 2 years using the app
Meta replied March 22, 2022

Hi there!

Paola here from Shopify! Thank you for taking your time to leave a feedback on our app. I understand that having your account disconnected can be very frustrating. Generally speaking, Facebook will disconnect your accounts for any reason they understand as a security issue. With that being said, I will be reaching out to your shortly so we can address the app installation error and with more details to prevent your account from getting disconnected. I want to make sure you can take full advantage of our Facebook Channel app.

I look forward to speaking with you.

Paola | Shopify Support

January 11, 2021

facebook has been great and a helpful aid to building my business. I am very excited to continue on as a proud member of the facebook community on both a personal sense and business sense.

Season Of
United States
3 months using the app
Edited December 14, 2020

It was all good, easy to use and fast, i can make new Manager on facebook thats wonderfull because of limitations in Facebook :)

VikiSecret
Germany
3 months using the app
March 26, 2021

I used this app to help create my store and to also connect my store to my social medias easier. So far everything has been self explanatory, hopefully it continues to be the same.

JuiicyJazz
United States
3 months using the app