Facebook & Instagram , 4,675 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
February 17, 2022

Simply Frustrating Trying to run a Facebook Audience building add but repeatedly getting this message since last 25 days. I quote "
There is 1 error with this activity: A problem with Facebook prevented your activity from being published. Try to republish in a few minutes" Did spend end number of hours to figure out the problem but absolutely clue less. It does not mention any specific problem to resolve. Tried to republish probably 100 times. but same result

Tulla Life
United States
Almost 2 years using the app
Meta replied February 18, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with creating Facebook campaigns. I'm going to follow up with you in an email to see where I can help.

Adil | Shopify

December 18, 2020

nice app i really love this feature of shopify like facebookk marketing agains awesome very professional

Dastoor collection
Pakistan
About 2 years using the app
March 2, 2021

simple. easy to install and easy to use! although i am unable to sell on facebook and instagram due to my region, but i hope that gets solved. other than that posting ads is my main objective with this channel.

Tydin Sports
United States
2 months using the app
October 6, 2020

Excellent integration with Facebook and Instagram. I have created the online shops in a while. Good job.

Cera Mire Shop
Italy
2 months using the app
October 24, 2020

I used this app to sell product from Shopify. It would be nice if you put directional videos on how to set it up when there is changes.

Fresh is Life
United States
2 months using the app
September 6, 2022

unresponsive. is this still supported? It says disconnected but no settings have been changed and it crashes when i try to rectify

roundourwaysportingmemorabilia
United Kingdom
Almost 2 years using the app
Meta replied September 7, 2022

Hello,

Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Ashley | Shopify

December 3, 2020

i used the app to help me sell on facebook. i was confused when i had to reset up with no warning but i seem to be getting there now

The Footwear Care
United Kingdom
About 2 years using the app
July 18, 2022

After hours of trying to connect my Meta/FB pixel, I give up. This wastes so much of your time. Should be easy to do.

Undercollar
United States
Almost 2 years using the app
Meta replied July 20, 2022

Hello there,

My name is Markus from Shopify's marketplaces support team and I first want to thank you for leaving feedback on our app. It's always important for us to see the current issues facing our merchants that lead to leaving a review.
I was able to see that you meanwhile have successfully connected your Store to Facebook but will reach out to you in case you need further assistance to get the most out of your Store and Facebook.

Markus | Marketplaces Support Specialist
Shopify

Edited January 22, 2021

Esta aplicación me ah ayudado mucho, es muy fácil de usar y de vender voy empezando pero es grandio.

Zapaterias Lillie
Mexico
2 months using the app
September 23, 2020

I used this app to manage my Facebook page and ads campaign, Is very complete, 100% recommended, Helps a lot having all in one place

Together Shirts
El Salvador
2 months using the app