Facebook & Instagram , 4,629 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
November 14, 2020

was very easy and interesting to help my business to continue growing..i hope that really work i will check it out and if work i will let you know

monster ink tattoo makeup
Germany
2 months using the app
September 23, 2020

I used this app to manage my Facebook page and ads campaign, Is very complete, 100% recommended, Helps a lot having all in one place

Together Shirts
El Salvador
2 months using the app
February 1, 2021

I found it easy to set up. However, I didn't get the option to set up free ads which was my goal for using this app. It wasn't easy to differentiate between free and paid ads option

3D Digital Distributing
Germany
About 2 years using the app
September 6, 2022

unresponsive. is this still supported? It says disconnected but no settings have been changed and it crashes when i try to rectify

roundourwaysportingmemorabilia
United Kingdom
Almost 2 years using the app
Meta replied September 7, 2022

Hello,

Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Ashley | Shopify

Edited January 12, 2021

Finally! An easy to setup, fully working, Facebook connector tool. Very easy to setup, no matter if your are connecting to FBM or single accounts, both for Facebook Pages and Instagram accounts. I don´t use the marketing tool for creating ads directly on the plugin, but it's great that it generates audiences, so you can just use them quickly from your FBM account. Facebook Catalog tool works great.

Excel Digital Life
Mexico
2 months using the app
September 8, 2020

Very useful, increased my sales by 3 fold cannot thank you enough. i will be using this again and also referring other people

Rellief
United Kingdom
2 months using the app
December 14, 2022

if I could give this app a 0. Absolute worst change facebook and instagram can do. its a waste of time and money. They will lose money with these horrible changes. running a business on these platforms have ben a nightmare since july 2022

Divine's VIP Closet
United States
Almost 2 years using the app
Meta replied December 14, 2022

Hi there,

Thank you for taking the time to leave a review. I'm sorry that you have had a poor experience. If you can share the specifics, we can investigate further.

If you haven't already, please reach out to our support at https://admin.shopify.com/apps/facebook-ads/shopify_app/support for assistance.

Thanks,
Kristin

Edited November 15, 2022

The updates have made the integrations almost impossible to use without a specialized degree. Then, if you want help, good luck navigating their support system. You'll wait days to get a response, if ever. They're missing out on a lot of ad revenue simply because they've made their processes impossible for the normal user to comprehend.

Nolan Structural Products
United States
Almost 2 years using the app
Meta replied November 15, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

January 26, 2021

It’s a good app to use it helps guide traffic to your website. Even gives tips on how to grow your online business

Supreme Illionaires
United States
About 2 years using the app
September 19, 2022

Right after we installed this app our Facebook Business Page was hacked as well as our Facebook personal page because Facebook does not separate Business and Personal accounts.

Show Me Weights
United States
Almost 2 years using the app
Meta replied September 21, 2022

Hi there,

Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that this app did not prove to be beneficial for your shop. I'm going to follow up with you over email to open up the lines of communication in case you are interested in using the app moving forward.

Thomas | Shopify