Reviews (5,553)

Overall rating
4.1
Counts per rating level
  • 64% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting business growth and customer engagement through effective integration with social media. They appreciate the easy setup and product syncing, noting the platform's user-friendliness. The support team is also commended for their quick and efficient assistance, enhancing the app's value in linking e-commerce with social platforms.

August 30, 2022

SO AMAZING AND SO GOOD THIS APPS .GIVE OUR PRODUCT MORE EXPLORE .THANK YOU SO MUCH FACEBOOK .GIVE THIS ADVICE FOR SMALL BUSSINESS LIKE US.WE SO ENJOY USING THIS APPS. AND I HOPE FACEBOOK TEAM WILL GIVE MORE VIBES TO US LEARN ABOUT HOW MAKE BUSSINESS IN ONLINE.AND WE CAN SAY,WE JUST START BUSSINESS. SCEAN PANDAMIC.NOW IS GOOD TO US START MAKE NEW BUSSINESS IN THIS INDUSTRY.WE ARE SO HAPPY FOR THIS.THANK YOU FACE BOOK TEAM .IM SO HAPPY USING THIS APPS.I HOPE WE CAN LEARN MORE THIS APPS AND ENJOY THE SERVICE FROM FACEBOOK AND SHOPIFY APPS STORE . THIS APPS MAKE MY BUSINESS MORE GROW AND EZY DOING IN ONLINE BUSINESS.WE GET SO MANY CLIENT AND CUSTOMER.WE GOT SO MANY DATE BASSE EACH CLIENT AND CUSTOMER

legacynursajat
Australia
8 months using the app
Meta replied June 27, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!

Thank you,
[Meta Support].

December 28, 2020

great app and I love using it for business. This app makes selling seamless and easier than any other app

TwoFifths LLC
United States
8 months using the app
February 25, 2023

If I could, I would give 0 stars. Have not been working for months, I have tried to solve it by myself and paid other people as well, but the problem hasn't been solved. I have communicated with support from both Meta & Shopify and they just put the ownership of solving the problem to the other. Shop connections are not working at all. The only thing which did work is the pixel, but who cares really... Currently, even the connect account button is not working so it is totally worthless, as I cannot even raise a support ticket after they closed the previous one because they said Shopify needs to fix it. Not to mention 50% of the people I spoke to (Support) were asking me to do the same thing over and over again as if I am an idiot. Very low quality of overall service, core functionality not working.

bea mor
Bulgaria
8 months using the app
Meta replied May 4, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

September 28, 2020

The setup was very easy , the system walks you through the process . All you have to do is to make sure you read and follow the simple instructions . I'm very Thankful.

IM A LUXURY
United States
8 months using the app
Edited March 10, 2021

I like this app because it is easy to use and easy to operate. If there is any problem, the customer service will provide help.

Idalyart
Spain
8 months using the app
November 27, 2023

Excelente

StarLux
United States
2 months using the app
Meta replied December 1, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

December 6, 2020

I'm starting to use the app, but the configuration is so easy. I totally recommend it. I hope it gives me the desired results.

Pino & Jacaranda
Spain
7 months using the app
Edited January 1, 2021

i'm trying this new facebook app, espro to help the conversion in my online store. There are things I still don't fully understand, but in time it will stop being a problem

FenixTrend
Chile
7 months using the app
December 2, 2020

It's almost flawless except that it has randomly disconnected previously and it was a bit of an ordeal to reconnect but it got sorted in the end. Definitely a necessity for any business- especially e-comm.

ProvocativeCo
Australia
7 months using the app
Edited November 26, 2020

upon using this app to create an ad account I found that there were quite a few processes to go through. the processes were step by step so you don't get lost along the way. the process could be made somewhat simpler but I was satisfied.

The Sunglasses Bunker
Jamaica
7 months using the app