Reviews (8,391)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

February 22, 2024

The app is not working on firefox!

Acaiacai.fr
France
12 days using the app
Meta replied March 1, 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution and further help you troubleshoot.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

May 25, 2024

ممتاز جدا

ARWEN & AJH
United States
About 2 months using the app
December 4, 2023

best configuration

SLEEP AND DREAM STORE
United States
About 1 month using the app
Meta replied December 15, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

March 7, 2024

Ho provato a utilizzare l'app di Facebook per il supporto alle aziende, ma purtroppo l'esperienza è stata estremamente deludente. Innanzitutto, il supporto fornito per risolvere i problemi attuali è stato inefficace e poco professionale.

Non solo i problemi persistono, ma l'app stessa continua a non installarsi correttamente sul mio dispositivo, causando ulteriori complicazioni. Gli sforzi per ottenere assistenza sono stati vani, e il servizio clienti sembra non essere in grado di gestire in modo adeguato le problematiche degli utenti.

Sono deluso dalla mancanza di risoluzione dei problemi e dalla difficoltà nell'ottenere un supporto adeguato. Mi aspettavo di più da un'app di questo tipo, soprattutto considerando il suo ruolo cruciale nel supportare le attività aziendali. Chiedo aiuto in continuazione ma senza nessun esito. Manca il personale di assistenza

Amico Mio Shop
Italy
About 1 month using the app
Meta replied March 8, 2024

Ciao!

Grazie per aver dedicato del tempo per lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione.

Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile.

Grazie,
Supporto Meta

June 30, 2024

buena

Vuyshop
Mexico
7 days using the app
December 26, 2023

nice

NNC Fashion
United States
15 days using the app
Meta replied December 29, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

May 13, 2024

otima

COMPRA FACIL
Brazil
5 months using the app
May 28, 2024

ok

Wadela
United States
25 days using the app
December 19, 2023

Its great

Made In Heaven
United States
6 months using the app
Meta replied December 21, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

April 10, 2024

He sometido en varias ocasiones un problema de conección entre mi tienda de Shopify y mi cuenta de Facebook y no hay forma de resolver el problema. Ni encuentro la manera de hacer contacto con servicio al cliente.

Frescura Boricua
United States
About 1 year using the app