Reviews (4,765)

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
March 29, 2021

TipTop. Thanks for the easy service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AktiSlider
Germany
About 2 months using the app
November 11, 2020

It had easy to use steps and allowed me to set up my Facebook shop quickly. I'm always nervous dealing with Facebook and worried about messing up.

MeganDora
United States
Over 1 year using the app
October 4, 2020

I love this app, I'm using it to start my Online Store, It's easy to use and very helpful with helping me accomplish my goal

Forever Trish Luxury’s
United States
About 2 months using the app
June 16, 2023

I am seeing drafted products in ads using the feed. Can you help? The Facebook store itself seems to show the correct products, but drafted products somehow make it to the ads.

By Boel
Denmark
Over 2 years using the app
Meta replied June 27, 2023

Hi There!

Thank you for taking time to leave a review. We would like to assist you with a resolution regarding your drafted products within ads.

Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

January 27, 2021

usei esse aplicativo para adicionar o pixel a minha loja. foi muito bom a experiencia, recomendo muito

animallworld.com.br
Brazil
About 2 months using the app
November 15, 2020

I found it really easy and informative. Especially for a newbie like myself who is new to the world of ecommerce.

The Sugar Free Pantry
Australia
Over 1 year using the app
May 5, 2021

It seems that we are all facing the same problem. I have been locked out from my FB and unable to connect to my Instagram from FB as well. Also the products that have been deleted on shopify still pops up on FB side. Am not sure why and FB send message to say to many broken links to shopify.B Best to remove the app until things are more stable. But like what everyone says, its a lot of time wasted and trying to set it up again!

GIN & JACQIE
Malaysia
About 1 year using the app
Meta replied May 7, 2021

Hey there! Thanks for taking the time to leave your feedback - it's always valuable to our developers to know where they can improve. I've sent you a follow-up email and hope to hear back from you soon! - Jake, Shopify Support Specialist

October 2, 2020

so far so good have not used it yet, but will be using it in the future, just getting started...so may take a while

LaneyBugs
United States
About 1 month using the app
February 26, 2021

This was looking to be a scary process but, overwriting existing shop but, everything looks terrific.

CatWalk Harness Co.
United States
About 1 month using the app
May 20, 2022

I have tried several times to be able to update my Facebook Shop with my Shopify site and no matter what I do, it will not sync and update. Everything in my shop is outdated by 6 months or more. Still contains items that I don't offer anymore. I have tried several times to add the "Pixel" and wither the instruction don't load or are not very helpful in the instructions that it gives.

Simply Southern Tee’s & Tumblers
United States
About 1 year using the app
Meta replied May 24, 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with syncing your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Jason | Shopify