Reviews (8,938)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through social media integration, enabling direct purchases from shoppable posts and ads. They appreciate the straightforward setup, seamless product catalog syncing, and valuable sales analytics. Features like product tagging and direct ad management are also favored. Additionally, responsive customer service and user-friendly interfaces enhance the e-commerce experience on these platforms.

Edited January 5, 2021

Took a while but we got there. Pretty complex if you don't know what you're doing! I haven't got past set up yet but time will tell. So fat it seems pretty good for a free App. Facebook Shopping is ready to roll but If you have a brand new Instagram account you'll need to spend some time making it active and popular before before you can connect.

Board Store Skateboard Shop
United Kingdom
About 3 years using the app
October 14, 2020

The onboarding seems to be really easy so far - would be better if we did not have to delete current structures though.

XO-Sports
Singapore
About 3 years using the app
November 16, 2020

I connected our facebook account and business page to easily publish our products in the future and set up an ad conveniently.

Kasbah Imports
Australia
About 3 years using the app
September 23, 2021

I cant use shopify marketing to publish retargetting ads..... It keeps getting rejected over and over again saying something is wrong with Facebook.

CKIN+
Canada
About 3 years using the app
Meta replied September 25, 2021

Hi,

There can be some things which need to be set up before you can publish Facebook ads through Shopify. I'm going to send you an email so we can get to the bottom of this and get your ad up and running. Keep an eye out for it!

- Cíara | Shopify Support

September 21, 2020

Works great and is user friendly. Everything is very straight forward and for things I don't understand, there are step by step instructions.

DJ's Unique Boutique
United States
About 3 years using the app
January 7, 2024

so far so good

Piano Group LLC
United States
About 3 years using the app
Meta replied January 12, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

February 9, 2021

J'ai galérer un peu au début mais j'ai finis pas résoudre le problème et je suis satisfaite. Mais je vais pouvoir faire les pubs. merci

YVUANDY
France
About 3 years using the app
November 18, 2020

Great app. Really easy to use and integrate. Managing Facebook and Instagram shops in one tab is really good.

Concurseiro Fora da Caixa
Brazil
About 3 years using the app
April 30, 2021

I have never in my life experienced more issues with a company than I have when dealing with Facebook and Facebook ads. The new Shopify integrations have been nothing but trouble since they launched. Currently, I am unable to successfully link my Facebook business manager and pixel. Shopify support tried to help but it is a Facebook issue. And of course, Facebook support is no help as usual... Very frustrating. Wish you could just copy and paste your pixel like back in the day. Typical Facebook, making everything 100 times more complicated than it needs to be....

Ellure
United States
About 3 years using the app
October 6, 2020

It is a very friendly app. I truly recommend it if you are using social media as channels to sell your products.

Lacalle Studio
United States
About 3 years using the app