Reviews (8,938)

Overall rating
4.2
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through social media integration, enabling direct purchases from shoppable posts and ads. They appreciate the straightforward setup, seamless product catalog syncing, and valuable sales analytics. Features like product tagging and direct ad management are also favored. Additionally, responsive customer service and user-friendly interfaces enhance the e-commerce experience on these platforms.

November 18, 2020

Great app. Really easy to use and integrate. Managing Facebook and Instagram shops in one tab is really good.

Concurseiro Fora da Caixa
Brazil
About 3 years using the app
April 30, 2021

I have never in my life experienced more issues with a company than I have when dealing with Facebook and Facebook ads. The new Shopify integrations have been nothing but trouble since they launched. Currently, I am unable to successfully link my Facebook business manager and pixel. Shopify support tried to help but it is a Facebook issue. And of course, Facebook support is no help as usual... Very frustrating. Wish you could just copy and paste your pixel like back in the day. Typical Facebook, making everything 100 times more complicated than it needs to be....

Ellure
United States
About 3 years using the app
October 6, 2020

It is a very friendly app. I truly recommend it if you are using social media as channels to sell your products.

Lacalle Studio
United States
About 3 years using the app
November 5, 2020

It's been working pretty good so far. I set it to dynamic, selected my products and left it alone. Haven't had an issue since.

Very Ashley
United States
About 3 years using the app
November 5, 2022

Need help with:
"Shopify Business Manager doesn't comply with our terms, including section 4 of our Commerce eligibility requirements."

Steel Roots Market
United States
About 3 years using the app
Meta replied November 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

November 30, 2020

A little hard and need re-setup several times in the beginning but now it works perfectly. Thank you!

Luxeova Atelier
Indonesia
About 3 years using the app
January 12, 2021

pretty easy on Shopify side, extremely complex getting my Facebook ads manager to be in order. thanks guys

CHAPEL
South Africa
About 3 years using the app
August 1, 2023

I have been using this app for a while and I really joy using it for my ads and facebook post for my products

PiBi Electronics & Home Accessories
United States
About 3 years using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

July 4, 2024

grazie , ai social in questo caso FACEBOOK E ISTAGRAM possono dare una spinta notevole al commercio della propria Azienda , sappiamo tutti come si faceva in quando il negozio / Azienda era Off line : Carta; radio ; televisione . grazie al mondo del web i piccoli Imprenditori possono diventare grandi !!! Facebook e Istagram una mano notevole.

TONNOMAREMIO
Italy
27 days using the app
Edited December 30, 2020

Brilliant I was new to FaceBook & found the app easy to use. Most of our orders now come through FB. Creating ads is easy and managing everything via Facebook business Page is simple enough.

GoDoggyUK
United Kingdom
About 3 years using the app