Facebook & Instagram , 4,672 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
November 3, 2020

Quick and easy. It was not cumbersome to use. Visuals of where to navigate buttons are helpful. Videos too.

Capricorn Honey
United States
About 1 month using the app
January 2, 2021

i like to create shop on facebook for my business. it very easy to manage and maintain my product sales.

Ap LuxyCo - classic and vintage collection
Canada
About 1 month using the app
November 12, 2022

Ik heb deze app gedownload maar hij Connect niet met instagram en mijn producten kan ik niet taggen kan iemand mij hiermee in helpen

theluxurylenses
Netherlands
About 1 year using the app
Meta replied November 14, 2022

Hallo daar!

Kristin hier met Meta! Bedankt dat je de tijd hebt genomen om een beoordeling achter te laten. We horen graag meer over je ervaring met de Facebook & Instagram app en bieden je eventuele hulp.

Als je hulp wilt, neem dan contact met ons op via ons business support team (https://www.facebook.com/business/help), zodat we ervoor kunnen zorgen dat je de best mogelijke ervaring hebt.

Bedankt, Kristin

September 11, 2020

Nice, but I have had a bad experience with a Facebook Shop by shopify. The price of the products was presented as incorrect.

burning-item.shop
Israel
About 1 year using the app
Meta replied September 12, 2020

Thank you for taking the time to leave a review and share your feedback. I'll be following up with an email shortly to learn more about your experience and product pricing issue. - Veena, Shopify Support

October 6, 2020

Je viens tout juste de commencé a utiliser cette application je ne peu donc pas encore me donner un reel avis, je modifierais l'avis une fois bien essayer

MyRelief
France
About 1 month using the app
November 6, 2020

Set up for Facebook was super easy! I had a bunch of hurdles to jump over on the Facebook side, but once I had done that, the process of setting it up on Shopify was a breeze.

Secco Drink Infusion
United States
About 1 month using the app
September 10, 2020

This app helps me reach more customers that will potentially buy from my store. I recommend this to everyone especially for the starters and work your way to learning how this app works!

The Slender Fit
Philippines
About 1 month using the app
July 15, 2022

Despues de varios intentos seguimos sin poder conectar nuestra tienda a nuestra pagina de facebook.

TERRASANA
Colombia
Over 2 years using the app
September 28, 2020

Very good and very useful I really love this function it helps me a lot, promoting, growing my business.

bnashopping
Malaysia
About 1 month using the app
Edited September 24, 2023

Hello! I've come across two critical issues regarding orders from Instagram and Facebook. First, the customer information lacks a phone number, even though I've configured it as "required" in Shopify checkout settings. Can you please ensure the phone number field is mandatory for Facebook and Instagram orders?

Secondly, when fulfilling orders from Facebook and Instagram via Shopify, it doesn't send a shipping confirmation email to the customer. This leaves them unaware of the shipment status. Can this be addressed? Thanks!

Starphase
United States
About 1 year using the app
Meta replied June 27, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!

Thank you,
[Meta Support].