Facebook & Instagram , 4,672 reviews
Refine
-
By rating
it always seems like my old listings dont get deleted if they are put on draft or deleted off shopify. People seem to always have issues checking out through facebook as well.... it always disconnects with shopify. Hoping it will start to work better.
Thank you for leaving a review. Merchant feedback is very important to us and I want to ensure the app is functioning as expected. I will be reaching out to you shortly via email to ask for more details. - Anna, Shopify Support
I get 3/4 of the way through setting it up and then it won't let me confirm anything. I have tried several times to do this, nothing saves or is confirmed. so frustrating
Thanks for sharing your feedback! I know where you're coming from. Things can get frustrating if they don't work the way we want them to. I'd like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I used app to sell online , using promo budgets offered is not straight forward and can be improved
I use this app to help me sell more products, but I can't advertise on Facebook, it is rejected. I hope this time it will be better.
Thanks for sharing your feedback! If you've been rejected from advertising by Facebook, then you'll need to submit a review with their team in order to address this. I’ve sent out to an email to discuss this further. I look forward to your reply. - Abdalla, Shopify Support
connecting to facebook seemed pretty straight forward. I would highly recommend it but do make sure you understand and are familiar with the setup on facebook side. It can be overwhelming.
Learning in-process and seems easy to navigate through the steps of setting up shops. As a novice to building shops on Facebook and Instagram, the process has plenty of tutorials that need to be watched closely and every step of the way is proved before publishing. It's appreciated that each step is approved before hitting the next level of selling on social media
I enjoyed using the app as it made it easier for me to publish my products on Instagram. Took a while before I could tag my products thought
Our Facebook Commerce Account for advertising got disabled after switching to this new channel on our first store, back on September. We hired Shopify "expert" but he could not get it fixed. FB would not reply to our requests for a review. The expert suggested we could've been blacklisted by FB, so we should build a new store. On Dec 5 we launched a new store. It was blocked from advertising by FB almost immediately. After almost 2 months and reaching out to Shopify support and hiring a Shopify "expert", there is no solution and Facebook does not reply to our messages. We are not allowed to appeal their decision. All they say is we are non-compliant. So disappointing. Such a waste of time and money!!
Thanks for sharing your feedback! It sounds like you've been through a lot and that definitely sounds like a frustrating experience. I understand that having your ad account disabled by Facebook has a huge impact on a business. In that regard, I’ve sent out to an email to you to discuss this further. I hope to hear from you soon. - Abdalla, Shopify Support
Your Request Couldn't be Processed
There was a problem with this request. We're working on getting it fixed as soon as we can.
-Return home" Please share me, How to solve This problem?
Hi there!
Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.
I look forward to chatting with you!
Paola | Shopify Support
I used this app to help me explore other selling options to increase traffic to my store. It was very easy and simple to setup. I had no problems figuring it out and it took me maybe 10 seconds