Reviews (7,393)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

November 27, 2021

It keeps saying I'm limited on Facebook because Shopify Business Manager needs to connect and when click connect/add account from Shopify, it doesn't work. Stating I have to send a request. Then it says request sent. Totally confusing & is hurting my marketing and sales! Urgently need answers and solutions!

Pretty Fashionable Things Boutique
United States
Over 2 years using the app
Meta replied November 29, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up the Facebook Channel. We want to make sure that you get the support that you need so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

Edited January 22, 2021

Esta aplicación me ah ayudado mucho, es muy fácil de usar y de vender voy empezando pero es grandio.

Zapaterias Lillie
Mexico
2 months using the app
September 23, 2020

I used this app to manage my Facebook page and ads campaign, Is very complete, 100% recommended, Helps a lot having all in one place

Together Shirts
El Salvador
2 months using the app
Edited January 12, 2021

Finally! An easy to setup, fully working, Facebook connector tool. Very easy to setup, no matter if your are connecting to FBM or single accounts, both for Facebook Pages and Instagram accounts. I don´t use the marketing tool for creating ads directly on the plugin, but it's great that it generates audiences, so you can just use them quickly from your FBM account. Facebook Catalog tool works great.

Excel Digital Life
Mexico
2 months using the app
Edited October 13, 2020

I only just setup this app, but it was very easy. Just a step by step wizard which worked just fine. So now I can start my pixel to find audiences.

meowhappycat
Curaçao
2 months using the app
Edited May 1, 2023

Come mai non posso collegare il mio account Shopify con Instagram è Facebook per taggare i prodotti che vendo? Dopo che il mio account Instagram è stato hackerato e ne ho dovuto creare un altro, non riesco più a installare l’app metà su shopify.

BoutiqueAnna
Italy
Over 2 years using the app
Meta replied May 3, 2023

Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Grazie,
[Metasupporto].

Edited October 29, 2020

I Have had som problems that seams to be like I am beeing keeps in a loop between Shopify and FB. But it now seams to be in order. I think the integration works great.

Crea.dk
Denmark
About 2 years using the app
February 3, 2021

I've tried setting this up many times. No success so far. I will continue trying. Considering the size of Shopify and Facebook this app should be much better.

Shop Limones PR
United States
Over 2 years using the app
Meta replied February 6, 2021

Thank you for taking the time to share your experience. I'd like to look into the issues you are currently encountering to get the app set up and working for your business. I will reaching out via email to ask for more details. I look forward to your reply. - Anna, Shopify Support

Edited February 3, 2021

I used this app to create pixel code it was amazingly fast and easy I recommend it for all new business

LIVE THE ELEGANCE
United Arab Emirates
2 months using the app
Edited February 12, 2021

looking to manage facebook channel under shopify platform, setting all up is been very simple, our online business has grown every year and the experience is been great

Dirty Hooker Fishing Gear
United States
About 2 years using the app