Reviews (6,868)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for boosting business growth and enhancing social media integration. They appreciate its easy setup, product tagging features, and its role in increasing sales and brand visibility. The responsive customer support and effective management of inventory and sales are also noted as key benefits.

February 15, 2022

Very frustrating because I simply cannot get the Pixel to connect properly to my Shopify. It's impossible to get in touch with Facebook support, so nobody can tell me what the problem is. Have spent an enourmous amount of time trying to find the error, but it's just not firing. Therefore useless.

Coco Malou
Germany
Over 1 year using the app
March 30, 2021

Estou começando a configurar, mas estou gostando. Espero que esta experiência com a shopify e facebook seja satisfatoria para mim

Seu Refúgio
Brazil
About 1 month using the app
October 1, 2020

Я только начал,и конкретного ни регионе могу сказать,как и свою,обязательно дополню,и напишу о своих впечатлениях

Bonton24
Russia
About 1 month using the app
October 17, 2020

nice app happy to use this as this is the first time that I am trying to use this and if it gives me the more traffic then I will tell my friends and relatives to use this feature in future !

Jewel Pouches
Pakistan
About 1 month using the app
October 30, 2020

Generally does what it has to do. However as a shop owner I cannot see a configuration created by a staff account. Namely, when I'm logged in, the app suggest me to configure everything from scratch. Not sure if it's a bug or a feature but either way it's a big drawback.

phonecases.green
Netherlands
Over 2 years using the app
Meta replied November 2, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

March 26, 2021

I connected my FB shop quickly and smoothly. Run into no issues and pretty satisfied with the speed of results.

Qullqi
Netherlands
Over 1 year using the app
September 30, 2020

Its really helpfull. Pretty simple to work with and amazing to understand for any type of beginner. Easy to setup and quick , thats also important.

minimalistwomenworld
Portugal
About 1 month using the app
September 8, 2021

I sent a support request a week ago asking about how to use and configure the App as it is clear that the data fields the app is sending do not correspond to usable data being injected by the Facebook Platform. As of today, they still have not gotten back to me. I am leaving a bad review because 1) the code is written badly and data points for catalog manager don't sync and 2) because they are refusing to respond to my support request. I will update this review if anything changes.

Paneros Clothing
United States
Over 1 year using the app
Meta replied September 10, 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to reach out to you over email and see if we can address some of the issues you were having with the app.
Jack | Shopify

July 4, 2023

This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can.

Three B’s and a Pod Boutique
United States
Over 1 year using the app
Meta replied July 6, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

March 25, 2021

Not very clear, one pixel still not working. FB approval of shop is sometimes strange and unclear. Generally connection from shopify to facebook seems to be working fine.

E daiktai
Lithuania
Over 2 years using the app
Meta replied March 30, 2021

Thanks for taking the time to share your experience with us. I can definitely see why it is important to ensure your pixel is connected so you can market your business. I will be sending you an email soon to ask for more details on the issues you are currently facing. - Jamilah, Shopify Support