Reviews (6,708)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its seamless integration, enhancing brand visibility and boosting sales. They appreciate the user-friendly interface that simplifies setup and inventory management. Features like product tagging and direct messaging for customer support are standout additions, improving merchant operations. The quick setup and effective customer service further contribute to a smooth shopping experience for merchants.
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Every time I update anything on my shopify it appears on my customers news feeds which is very intrusive. It has caused me to loose a lot of followers. Absolutely ridiculous.
Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support
Sync with Shopify products that have variants resulted in Facebook/Instagram deciding what variant to advertise and that is really not what you want, 1 full day lost.
Thank you for taking the time to leave a review. That certainly sounds stressful as you have spent quite some time troubleshooting this. I'd like opportunity to look into this further for you. I will be sending you an email shortly to discuss. I look forward to hearing back. - Anna, Shopify Support
i use this app for business. i like how it put things together for me. i would like it to be faster response.
I have tried for two (2) years to connect my Facebook to my Shopify and still have NOT been able to connect. FaceBook always has some reason or excuse to deny my access. I have deleted my old FaceBook, created a new FaceBook several times. I believe currently I actually have three different FaceBook accounts because each time I would try to connect, FaceBook would say I did not have an account and require me to create a new one and would then still deny my access to FaceBook. I have given up and will never try to connect again and will never encourage, anyone who ask my opinion, to connect. This hinders my access to Instagram and Twitter also which makes me very upset. Thank you for allowing me to air my opinion.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you were facing on-boarding with the channel. I understand that you are not interested in attempting to connect again. I'm going to take a look into this further and follow up with you. We're always grateful for feedback and we will use this to constantly improve our app. Please look out for my upcoming email.
Jason | Shopify
We are very happy with this app so far, we came across some problems during set up, which were resolved quickly by Shopify support. We look forward to using this ap to increase our store audience.
J'ai utilisé cette application pour pouvoir mettre en vitrine ma boutique par ce canal social. J'ai pas encore effectuer de vente pour l'instant mais je crois que ça ne saurait tarder.
great.Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
I don't know what to say? I don't know if this app works. It is weird they ask to give a good review before using it.
Thanks for sharing your feedback! Reviews are always optional and I'd be happy to touch base with you later down the line after you've had a chance to use the app. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I've just spent the last few hours going round in circles, trying to connect my Instagram account so I can tag my products and I keep getting the same "Sorry, something went wrong" can your help to solve this problem please?
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
Easy to install and provides the integration for far reaching ecommerce sustainability to enable scaleable growth.