Reviews (9,759)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the seamless syncing of product catalogs for creating shoppable posts and ads directly on social media, enhancing brand growth and customer engagement. The setup is straightforward, improving the shopping experience and store visibility. The support team is noted for being responsive, especially with product syncing and navigation issues. Many recommend it for its effectiveness in integrating e-commerce with social platforms.
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I received multiple orders in which the customers used Facebook to complete checkout. For these orders, I am receiving a message in shopify saying the order is on hold and I need to fulfill it via Facebook Commerce manager. Commerce manager says the order is on hold and I need to fulfill it in Shopify. It's a real mess and it is causing major frustration and wasted time. Not to mention, am I ever going to get paid for these orders? Seems no one at FB or Shopify has any answers. Looks like this problem has been going on for quite a while. See link below. https://community.shopify.com/c/shopify-discussions/facebook-orders-not-syncing-to-shopify-order-page/td-p/955390 Someone please help.
Hey there,
Chris here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app so I am sorry to hear in this instance it didn't work as expected for you. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and troubleshoot this further with you.
Chris l Shopify
i used this app to promote my sales and get more people to visit my website easily through this channel
My Facebook marketing was giving me trouble connecting at first but now I hope everything works well as I wish
It is Good, but keeps getting disconnected. Helps bring sales to the store and all. Not to bad, just the disconnection needs to be fixed
It gets the job done.
Hi There!
Thank you for taking time to leave a review. We appreciate hearing from our customers!
Thank you,
Meta Support
I have used this APP for 1 year and now it does not allow facebook checkout on desktop or mobile. The payment methods were changed to use Facebook and Instagram checkout, however it does not. It stop working in January after we enabled Shopify Balance Account. We have delete the app from shopfy, re-onboard several time and the issue remained. We even deactivated and deleted the facebook store commerce account and its the same. Shopify and Facebook both have failed in finding a resolution and continue to point the finger at each other instead of coming together to provide a solution.
Hey there,
Charlotte here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear that you ran into these challenges while setting up Checkout on Facebook and Instagram, on the Facebook Channel. I'm going to follow up by email to open up the lines of communication and help where I can.
Charlotte | Shopify
Horrible app! always "did not comply with our community standards" and cannot contact chat support. And no button to appeal.
Hi there,
Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Thomas | Shopify
Es rápida y facilita mucho el camino para aquellos que carecen de conocimientos técnicos y de configuración, es muy útil.
¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación y compartir su experiencia con nosotros. ¡Agradecemos escuchar de nuestros clientes!
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Gracias,
[Metasoporte].
From my experience, the facebook integration was clunky from the beginning. It would work on some days, not others. Then not work at all. my products were incorrectly tagged as alcoholic and were not allowed on instagram. instagram tagged my yeast products as alcoholic because they are used to make alcohol. no way to fix it with facebook or instagram and shopify. i called numerous times to shopify, they said contact facebook. I just shut down my instagram/facebook page, and i will figure out another way to sell
Thanks for sharing your feedback! I'd like to look into this for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
The app installation process was so simple and the instructions were very helpful, Facebook of over two billion users inside my store.