Reviews (7,082)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for boosting business growth and enhancing social media integration. They appreciate its easy setup, product tagging features, and its role in increasing sales and brand visibility. The responsive customer support and effective management of inventory and sales are also noted as key benefits.

Edited November 25, 2020

I had no problem with the app, my concern was customer support with Facebook. The app works just fine. Shopify did all they can to help and was very professional. Facebook itself is another rating.

MyamiONE
United States
4 months using the app
March 22, 2021

Im finding it really hard to figure out my Facebook shop. I have so many products that I have removed because they were not allowed and still I am not allowed to sell off of Facebook

Things I Need To Have
Australia
4 months using the app
Meta replied March 25, 2021

Thanks for sharing your feedback! I'd be happy to assist you with figuring things out, but I will need some more context regarding your issue. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

Edited September 14, 2020

It was easy to setup and it will bring more customers for sure I love it so far. I was able to connect both of social media business accounts to my website

Lashaysolavish
United States
4 months using the app
October 28, 2020

I used this app to connect with friend and keeping my memory. Seeing more part of the world from facebook its fantastic.

White thread
Thailand
4 months using the app
July 28, 2023

so far it is going good. i have not had any problems and the system is strieght forward and easy to follow

K.E. Galactic Emporium L.L.C.
United States
4 months using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

January 31, 2024

it was hard to setup and run ads but other than that everything is going well

Trending Gift Spot
United States
About 1 month using the app
Meta replied February 2, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

August 16, 2023

it went good and easy to use the both accounts to run the post and as through meta and I think this the best thing right now

AstrolJewels
United States
4 months using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

January 13, 2021

I don't know why it took me so long to decide on adding the marketing tool on Facebook, the process was very quick, nice and easy.

M&C.Kupa
United States
4 months using the app
Edited November 3, 2022

I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."

Alltlet
Brazil
4 months using the app
Meta replied November 4, 2022

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve

August 29, 2021

Blocked brand new website from advertising on Instagram and Facebook without reason saying that the website was spam. The website is in compliance with community guidelines. Reached out without any response. Holding up progress. Will not be using. A huge hassle. Better bet is to use social proof to grow social media and use a different platform to drive traffic to website.

Draype
United States
4 months using the app
Meta replied September 1, 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify