Reviews (7,400)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.
Refine
-
By rating
Cannot get our Shopify Plus account to sync with Facebook Commerce Center. Support has been essentially useless.
Hi there,
Thanks for reaching out with your feedback! My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
the app is very very easy to use and it will help me in setting up my page and running the ads succesfuly thanks facebook
The sync with Facebook is awful. Products I already remmoved from my store still on Facebook and I CAN'T remove them. I thought I was doing something wrong 'til read the comments here. And now there's a new problem: I can't tag any products on Instagram. This app could be a great option for us retailers, but it's better to manually add products to Facebook Commerce. Solve this sync issue. You don't have to answer me with generic answers, just forward our complaints to your development team.
Hi there!
Paola here with Shopify Support. Thank you for taking your time to let us know about your experience with our app! Every feedback counts and is delivered to our developers in order for us to provide a better experience to our merchants.
I completely understand how this situation can be frustrating. To give you more context, products are never truly deleted from the Commerce Manager, but their status is changed to "staging" or "hidden" instead of "active". Meaning that the products that were deleted from your Shopify store should not be visible to your customers on Facebook.
Regarding tagging your products on Instagram, we need to investigate each case individually to determine if the issue is on Shopify's end or Instagram's end. Although our app makes it easier for you to connect your Facebook accounts, Facebook and Instagram are third party platforms and we do not have access to your settings with them. We are only able to help with settings and errors happening on Shopify's side.
With that being said, I will be reaching out to you shortly for us to troubleshoot what is happening in your store and provide the next necessary steps for a resolution. I want to make sure you have all the support needed to take the most out of the Facebook Channel.
I look forward to chatting with you!
Paola | Shopify Support
Hopefully through setting up this new fb channel they will be able to see that my business does not need to be banned from the platform any longer.
genial, todos los procesos y pasos son intuitivos , estoy encantado con esta plataforma, después de haber probado muchas, sin duda es la mejor
Frustrating ... I use to be able to post new items and run ads from Shopify. Now it says disconnected and I cannot add Meta posts to my marketing campaigns. Can we have the old app back?
Hi there!
Steve from Meta here! Thank you for taking time to leave a review. I understand your frustration with the recent changes. If you would like to run campaigns on Facebook and Instagram, you will need to do so from Meta.
If you would like assistance with this and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Steve
Finally syncs multiple images to the catalog feed. STILL doesn't sync tags and collection information to the Facebook Feed. Why?
Hi there,
Thank you so much for the review of the Facebook channel. The channel is currently undergoing a transition from ownership by Shopify to be owned by the third party. We've been clear with our merchants about this process and happy to help where possible as such we will gladly pass on the request for future development of the channel for Meta to review. I'll also reach out to see if you have additional feedback for Meta.
William | Marketplaces Support Specialist
Shopify
Horrible app - can`t connect products and pixel to my store on facebook... I`ve been using shopify for 2 years and now I think Shopify is a real waste of money... Every day I lose huge amount of money becouse this terrible app that worked well last 2 3 months
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
I used this app to draw more customers to my store. So, it is good that I am able to connect to people whom I do not know thru this app. It adds another dimension to my store.
Fantástica, muy fácil de usar, es intuitiva, ágil, dinámica y su configuración se hace de forma rápida y amena.