Reviews (8,729)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.
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Great app really easy to use. Did exactly as described. Highly recommended. Please keep us informed of any new products
i am new to the app but love the intergration with my online shop. I have experience with online shops and this app is great
I had to set up again the Facebook & Instagram Sales channels after a hack to our Business Page. It is SO MUCH COMPLICATED now that you never know what might go wrong. After a month we managed to set up the Facebook Channel, but Instagram keeps returning an error message each time we try to reconnect it.
We have tried all possible solutions. The help team insists that the problem is not theirs but from the side of Shopify. Shopify in return suggest to contact Meta for a solution. Absolute mess, unfortunately!
UPDATE: Meta Support Team says that there are more than one Shopify accounts of ours and that fact that causes the problem. We never had a second Shopify account! They also said we should resolve the problem with Shopify. Shopify insists that the problem is within Meta. The problem goes on and on without hope.
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Aaron
gracias
¡Hola!
Gracias por tomarse el tiempo para dejar una reseña y compartir su experiencia con nosotros. ¡Apreciamos saber de nuestros clientes!
Gracias,
Meta soporte
Simple. Easy to use and quick. But, what sucks is that these idiots are making me write a minimum of 100 characters.
I love this app Joe! It is very helpful. I just need to go live more. Lol. I see how it makes invoicing so much easier and i am able to actually go to sleep sooner after my live!! I just have a few questions. Is there only 1 specific word I can use on my account? My word I believe is SOLD but i was wondering if other words were available for my account. Also I see how people can link their account and have a picture of the piece pop up on screen when they are showing the piece that they are showing live. Is there a way I can get that also through here? Thanks so much!!
doesn't make sense! It keeps saying:
"Each asset is already associated with a different shop. Please disable one to proceed."
with no option to proceed. No phone support. Nothing.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Good idea on making this merge. You can further improve if you can do all fb advertisement stuff in this platform.
Super Helpful! I appreciate all you guys have to offer in helping me get products out to the world.
it shows unsupported. Tracking is my account restricted, i don't know why? i can't ask any helps for that.
Hi there!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support