Reviews (7,400)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

February 1, 2021

Very easy to setup. Very good instructions to follow. Really easy to use as well as install. Also in depth.

6 Feet Shirts
United States
About 1 month using the app
June 14, 2021

Conversions API is not syncing correctly. It says partner integration data has not been flowing for close to a month. FB Support and Shopify Support have not been helpful solving for the issue, all they do is say to disconnect and reconnect and we've done that loads of times at this point. Pixel data is fine, server data is not.

Tinto Amorío
United States
Over 1 year using the app
Meta replied June 16, 2021

Hi there! Spencer here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you've been having with your Pixel - there are many moving parts to the Facebook Channel so I'm going to look into this further to find out the issue, and follow up with you in an email to open up the lines of communication here so I can see if I can get you up and running. Spencer | Shopify

August 9, 2021

Why this app isn’t compatible with your store,Obviously this is a program aimed at Chinese merchants and is not allowed to open!I am very frustrated. Facebook has become more and more effective in suppressing China!

Decone
Hong Kong SAR
Over 1 year using the app
Meta replied August 11, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing using the Facebook Channel. Supported Markets are determined by Facebook and Shopify has no hand in this decision. However, I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.

Adil | Shopify

Edited September 6, 2020

muy bueno realmente el poder vincular shopify con tu cuenta tanto de facebook como de instagram me parece una herramienta muy util a la hora de vender en linea

MARLANSTORE
Mexico
About 1 month using the app
Edited March 14, 2021

I have a good expectatives with this excellent app in my store and growth the selling and grow the customer

AAShopping.cl
Chile
About 1 month using the app
March 24, 2021

Its an awesome and helpful tool, I do wish it was a bit more easier to understand what I am doing and why I am doing it step by step, but all in all, I am super grateful for this tool!

3rd Eye Cacao Elixir
United States
Over 1 year using the app
February 20, 2021

really easy and fun to use and always easy to customize and make your own that this easy app and quality

OG Peb tshirts
United States
About 1 month using the app
Edited October 1, 2020

Haven't navigated or experienced with it much since I am new but will change my review in the near future.

Lovin' Urself Always!
United States
About 1 month using the app
November 20, 2020

A bit confusing with integrating with fb pixel, cuz the tutorials on soc med are diff. Hopefully I'm doing everything right with installing my pixel in shopify using this sales channel

babies and toddlerss
Philippines
About 1 month using the app
November 27, 2020

とても簡単にセットアップできました。以前の設定がそのまま引き継がれていましたので、数回クリックするだけで接続できました。突然「Facebook Shopとのリンクが切れました」とメールが届いたので驚きましたが、この程度の操作で再開できるのであれば問題ないと思います。

せともの本舗
Japan
About 1 month using the app