Reviews (8,735)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

October 27, 2020

Used to help promote my shop on both Instagram and Facebook. Just wish it could help fix the bot for approval of products!

Le Dragon Argenté
Canada
4 months using the app
October 13, 2021

What I did not enjoy about this app is that it's completely and utter useless. Won't connect. After trying a 100 times from different browsers and checking if my business page settings was ok, I checked the app in app store to see if someone had experienced similar issues. Indeed they had. For weeks. If your integration don't work, please have the decency to notify us or take it down until the issues are fixed.

Brønn
Norway
About 4 years using the app
Meta replied October 19, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the connecting to the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

November 28, 2020

It was a little bit cumbersome at first, but I was able to figure it out and now I'm excited to get started. I think that this app is streamlined enough to be functional.

Alkebulan Supply
United States
Almost 4 years using the app
Edited March 25, 2021

I'm never sure I'm doing the set up correctly. I feel lost most times. there always seems to be a new error

My Store Belles & Beaus
United States
Almost 4 years using the app
Meta replied September 10, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

February 8, 2021

I am still in configuration stage of the app. However everything I have completed so far has been easy and simple.

Sweet Dreamzzz
United States
Almost 4 years using the app
Edited November 20, 2020

Just now getting setup but it seems excellent. Super easy to get setup and looking forward to putting it to use and getting the webpage in front of alot more people

Mega Bite Baits LLC
United States
4 months using the app
February 2, 2021

Very Very good experience !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Althea Care
United States
4 months using the app
September 26, 2020

I used this app to setup store for my custom printing business using shopify application. it was very easy.

3CC MASKS
United States
4 months using the app
September 28, 2020

aiuta molto i clienti a fidarsi di più del brand, è complicato inizialmente da installare ma poi grazie alle indicazioni date diventa tutto più semplice

manumissshop
Italy
Almost 4 years using the app
February 14, 2021

Have never used facebook business manager before, but Shopify made it so easy with step by step instructions!

Everyday Cozy
United States
4 months using the app