Reviews (8,732)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

March 25, 2023

doesn't make sense! It keeps saying:

"Each asset is already associated with a different shop. Please disable one to proceed."

with no option to proceed. No phone support. Nothing.

PIYOGA
United States
About 4 years using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

November 2, 2020

Super Helpful! I appreciate all you guys have to offer in helping me get products out to the world.

ky’s Shop
United States
4 months using the app
May 2, 2023

it shows unsupported. Tracking is my account restricted, i don't know why? i can't ask any helps for that.

LightingWay
Canada
About 4 years using the app
Meta replied May 3, 2023

Hi there!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

December 4, 2020

It was very hard to set up Pixels and all ID, but I got help from Facebook Business Support. I have to admit, it's not easy at all.

KOHDU
Sweden
Almost 4 years using the app
January 17, 2021

I used this app to set up the facebook and Instagram shop. I don't know yet why the Instagram was denied but the facebook was approved.

His Accents
United States
4 months using the app
December 27, 2020

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Shisha Boss 44
Germany
4 months using the app
November 27, 2020

Nice to have a centralised interphase to manage Facebook, Messenger and Instagram together. Let's get it all connected now.

Juniper House
United States
Almost 4 years using the app
January 21, 2021

I would highly recommend connecting to Facebook through the Shopify channel. Its very efficient and easy to navigate

Madison Boutique
Ireland
4 months using the app
October 1, 2020

This is a great tool for conversion tracking. This app made me tons of sales. Kuddos to the team! I appreciate your help

Krizia Creamery Delivery
Philippines
4 months using the app
September 22, 2020

Simplified and Awesome. Very user friendly. Setting up campaigns etc have never been easier. No need to open your FB page or business manager to create campaigns. You can all do it from shopify

STRETCHOHOLIC
India
4 months using the app