Reviews (8,741)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

March 26, 2021

Just beginning and happy so far. Just beginning and happy so far. Just beginning and happy so far. Just beginning and happy so far

xfole.com
United States
3 months using the app
September 14, 2020

Just starting without allot of background computer skills. Slowing Learning what needs to be done in-order for Facebook to help me with my business.
Thanks yellowbrickelectric

yellowbrickelectric.com
Canada
3 months using the app
Edited September 16, 2020

This app and process an easy and user friendly. I look forward to being able to increase my business

YoUnique Boutiques Shop
United States
3 months using the app
April 2, 2021

Leichte Bedienbarkeit, sehr übersichtlich, alles sehr gut beschrieben , Der Shop ist leicht einzurichten.

Mirkosshop
Germany
3 months using the app
Edited October 30, 2020

I like it because it will help my bussiness sell. this will be a beginning of a happy venture towards a good selling experience. Thank you Facebook!

woofhoodie.com
United States
3 months using the app
February 8, 2021

I am using this app to set up my FB and Pinterest Business accounts and I love it so far. Very user friendly!

Your Career Bar
United States
3 months using the app
Edited November 8, 2021

Changing this review to 4 stars. The issue was taken care of by Robyn in support. It seems the app works, the issue is with Facebook which is very difficult and glitchy to setup. Following Robyn's directions, I was able to get it to work. I give the app 4 stars because I find FB problematic to deal with. This is not the app's fault. If you have trouble accept the offer of support from Shopify and it should work. ORIGINAL REVIEW: App shows in my products as available channel but on my business FB page I see NO products in the catalog. I gave this a few days to possibly load, but it just is not working. I used this app before and it disconnected often. Until this is fixed, it is useless!

Tin Can Sally
United States
Over 3 years using the app
Meta replied October 28, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting your products to sync with Facebook. I'm going to take a closer look at your account and send you a direct email so I can open up the lines of communication and help you get set up properly.

Robyn | Shopify

September 29, 2020

I am so busy and you want me to write 100 words? Oh it was fantastic, Facebook is just fabulous, thank you much

THE KANDY FAM
United Kingdom
3 months using the app
November 4, 2020

I like the new Facebook App, the connection and tracking with the pixel works greater then ever now!

designbuero Agency
Germany
3 months using the app
November 22, 2020

this experience could not have been better. I would caution that my adblocker prevented me from reading the terms so i had to disable that. Some people deserve a raise.

BillieBabyCo
Canada
3 months using the app