Reviews (8,742)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for enhancing product visibility and sales through features like shoppable posts and ads, allowing direct purchases on social media. They value the straightforward setup, product catalog syncing, and insightful sales analytics. The responsive customer support and intuitive interface further enrich the user experience, making it a vital tool for e-commerce success via social media integration.

October 29, 2023

LOVE THIS PAGE

Sunny Side Store
United States
3 months using the app
Meta replied November 3, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

February 5, 2021

Quite amazing how it creates great connectivity with Facebook & Instagram collectively for easier integration and accessibility.

Boroughs360
United Kingdom
3 months using the app
October 22, 2020

Es muy útil, aunque un poco difícil de usar, pues las cosas están escondidas.. No se, también he tenido problemas para conectar con shopify y los productos. Quizá no soy muy habil..no lo se,

Wavary
Spain
3 months using the app
January 23, 2021

This seems to be a very good app. I am using it for the first time so can share more after sometime.

Tusker Range
United Kingdom
3 months using the app
October 31, 2023

great

Heart On A Hanger
United States
3 months using the app
Meta replied November 3, 2023

Hi There!

Thank you for taking time to leave a review. We appreciate hearing from our customers!

Thank you,
Meta Support

September 3, 2022

I have spent hours trying to connect items from Shopify to show in our Facebook shop. It keeps saying under review and there are no images showing. There is no support from FB to try and resolve. I am thinking of uninstalling as our customers cannot see what they are buying! Very frustrating.

Budeful
United Kingdom
Over 3 years using the app
Meta replied September 5, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

November 19, 2023

Dear to all my value Customers ,
Please feel yourself some time to go into my OneAStore in shopify store and give your value support.
I truely very excited over your kind support.
Thank you to all.

One @ A Store
Singapore
Over 3 years using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

October 19, 2020

I just downloaded the app but I have reading a lot about it and I wish it will match my expectation of reaching to the right audiences

Abo1odA
Saudi Arabia
3 months using the app
September 20, 2020

Haven't utilized the app yet but connection was very straightforward. Wish that Instagram utilization didn't require Facebook page as well.

The Grey Studio
Canada
3 months using the app
November 24, 2020

I was surprised to find this app in place of a step shown in the fb screenshots. The original screens included a form field for the Pixel ID. Now, there are many steps and lots and lots of privacy notifications.

Wake and Lake Lifestyles
United States
Over 3 years using the app