Reviews (8,358)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

October 4, 2020

As a new seller i think it is a great app. easy interface and great help. i would totally recommend it.

My Little Profession
Israel
2 months using the app
October 28, 2020

Very cool project convenient editor, good approach. A lot of variations to edit. Low price tag. I like everything. I recommend it!
Good service, nice product. Like this program!!!

1GreenSun
United States
2 months using the app
November 30, 2020

I have to really wonder what genius decided to roll this out during the busiest shopping time of the year. My facebook worked just find and now I'm forced to load yet another app to weigh down my store and it doesn't work. When contacting shopify support the support people have the audacity to tell me they provide limited support. IT"S your app. If you don't provide support, who does? It's really outrageous. If I could give this app a zero I would.

GREAT DOG CO.
United States
Over 2 years using the app
Meta replied December 1, 2020

Thanks for sharing your feedback! It sounds like you've been through a lot, and I definitely understand your frustration. The Facebook Channel update went live in August and I'd love to assist you with the required setup on our end. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

October 28, 2020

For me, who doesn't have a lot of spare time, it seems to work well.
I cannot comment further as I would like to see how it works beyond this.

Crafty Chris 4pukkadesigns
United Kingdom
2 months using the app
July 30, 2021

Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.

Hamelin
India
Over 2 years using the app
Meta replied August 3, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with pixel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

November 13, 2023

easy to navigate

Laciiq Boutique
United States
2 months using the app
Meta replied November 20, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

September 20, 2020

Mi piace sembra essere Smart ed intuitiva, vedremo in seguito provandola più tempo! Spero di aver risolto il problema con le classiche modalità di pubblicazione tramite altre persone

Academylab
Italy
2 months using the app
November 3, 2023

outstanding

MULTE STORE
Pakistan
2 months using the app
Meta replied November 10, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

September 27, 2020

Ha sido muy confuso para mi entender la relación de la flotilla completa de ecommerce en facebook e instagram, quisiera totorales más detalladas

The Peach Plan Mx
Mexico
2 months using the app
October 10, 2020

Eu acho super necessário o pixel do facebook integrado a loja online da plataforma da shopify. Godness

Loja Hamercê
Brazil
2 months using the app