Reviews (9,367)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for enhancing product visibility and sales through easy syncing of Shopify catalogs to Facebook and Instagram. The setup is straightforward, improving user experience, while detailed sales analytics help optimize marketing strategies. The interface is user-friendly, and responsive customer support efficiently resolves issues, making it a valuable tool for managing ads and tracking sales on social platforms.

December 2, 2020

I used this app to set up my business on Facebook. I was actually dreading having to do this. I'm blown away at how fast the entire process was. I'm quite pleased.

A Sumptuous Boutique
Canada
24 days using the app
November 19, 2021

Worst app ever!!! I was forced to delete and re-download because there was an apparent Facebook error that not even support could fix. I re-downloaded and now I'm unable to connect with my existing commerce account as well as activate my Instagram channel which is already eligible for instagram shopping. So frustrated! This app needs to be fixed! You would think a billion dollar company would have the toolset to make stuff like this seemless. Why is this so difficult?

Sunrise Surf Shop
United States
10 months using the app
Meta replied November 22, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with re-setting up the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

April 9, 2021

Usei esse aplicativo para mostrar para as pessoas como minha loja pode trazer benefícios para vida deles

J2K Store
Brazil
24 days using the app
March 3, 2024

nice

beauty art
United States
23 days using the app
Meta replied March 8, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

September 25, 2022

Here is what happened, I installed the Facebook Sales Channel, I connected my account, I created new Facebook page specially for my website, I created new Instagram page specially for my website, both separate from my personnel one. I tried to create ad campaign following Shopify video instruction, I got violation and Facebook disabled my ad account, I contacted Facebook customer service back and forth for weeks, they asked me for verification for my LLC company, I sent them all the company papers, they asked again to verify ID, I scanned my driver license and sent it to them, they asked for a recording showing what the issue, I recorded everything and send it to them, in the end they said I unfortunately they will not be able to activate that account again. I tried to delete that ad account or disconnect my card it didn't work. I let it go, and create new ad account, I tried to link the current both pages FB & IG they didn't allow it. I contacted Shopify customer support to help me out, they make create new business manager to the account and I needed to create new Facebook page and new Instagram page, I did that, now the verification process again in the other side, I repeated the same process, uploading my company info and my DL, after months and months I have everything or that I was thinking, the products don't sync asking for image link, then they asked for google category link something like that, and I don't have a shop so I need to setup the shop, I tried to setup the shop but can't access the Facebook channel and it was saying "something went wrong try again later" I contact the Shopify customer service again through live chat, and the girl asked me to delete the Facebook Channel and add it again, I did, and now I have to setup again, I connected my Facebook account, but here I'm can't link any of my Facebook pages or Instagram pages because I don't have presence on both platforms, and asking me to create new Facebook page and new Instagram page, a year in this cycle, my stress level to the roof, and I don't want any of your apologies, just try to make it easy for these people over there who try to do something for themselves in this pandemic. Thank you.

Sophia Alpha
United States
10 months using the app
Meta replied September 27, 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

March 23, 2021

It is fairly simple to use. I appreciate the additional marketing skills and tips. I have loved using Business Manager and I started a store knowing absolutely nothing.

Brinegars Bling LLC
United States
10 months using the app
January 29, 2021

Very easy to use. A great integration app. I love being able to tag my products along with my posts.

Lucy Grafix
United States
23 days using the app
September 14, 2020

I am so proud of how far we come in this computer age and it was a very easy process i feel like its user friendly and really gives you the convenience of the powers or commands at your finger tips to run a business exploring the app I see how in depth the options for how u could possible run all aspects of the business and that’s awesome

The LBE
United States
23 days using the app
February 3, 2021

facile, pratique, efficace, hate de voir la puissance de Facebbok en oeuvre pour la suite de la publicité

Signorina
Belgium
23 days using the app
December 16, 2020

I haven't had the best luck learning how to integrate the Facebook Channel successfully. Hoping to give it another try so I could change my rating.

Kids Slime Club
United States
10 months using the app
Meta replied December 17, 2020

Thanks so much for taking the time to share your experience! I'd like to hear more about the errors you are currently facing so I can help you get set up on our app. I will be sending you an email shortly to get in touch. - Anna, Shopify Support