Reviews (8,335)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

March 10, 2021

it is very nice and helpful, it need lot of improvement. Need to understand further and a lot of more

Black Panda
Oman
2 months using the app
December 18, 2020

nice app i really love this feature of shopify like facebookk marketing agains awesome very professional

Dastoor collection
Pakistan
About 2 years using the app
October 5, 2020

I think this app is extremely helpful and recommend it to anyone new to advertising their products. Extremely helpful!

Divine Cosmetics
United States
About 2 months using the app
January 8, 2021

good sync, and many sells! was able to advance my business a lot! but did not think that many buy on facebook!

Alpenhorn Outdoor
Germany
About 2 months using the app
Edited June 13, 2021

Very bad, there is always the problem of facebook detection error
The credit card information is sent to facebook, and it is impossible to judge whether the purchase event and api are duplicated, resulting in low advertising efficiency...
很糟糕,一直存在facebook檢測錯誤的問題
一下信用卡資訊傳送給facebook,一下購買事件和api重複無法判斷,讓廣告變的效益非常差....

EJZZ歐爵國際|台灣品牌
Taiwan
About 2 years using the app
February 18, 2021

I use facebook to generate sales using catelog ads from shopify. I think it is time saving and easiest way to generate sales

MehakFashion
Pakistan
About 2 months using the app
September 11, 2020

The apps was unknown to me until now. It was not difficult to install it, which is great to me. Now I'm eager to discover what it is, and how it works, how is it linked to my Facebook business management account? and questions like that, but more over how it can benefit my business

Makrita
United States
About 2 months using the app
September 13, 2020

I used this app to help my business grow and the setup was so easy....even for me. Combining both social media accounts was genius.

Georgia Daisy Boutique
United States
About 2 months using the app
July 1, 2023

I can't use it as intended because they hate TikTok or something??? There could be other reasons but they do not provide specific examples.

Rhoda’s Flora
United States
About 2 years using the app
Meta replied July 6, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

July 31, 2022

I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.

Lulu Babe
Australia
About 2 years using the app
Meta replied August 2, 2022

Hello!

Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.

I look forward to chatting with you!

Paola | Shopify Support