Facebook & Instagram , 4,672 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
November 27, 2023

Excelente

StarLux
United States
2 months using the app
Meta replied December 1, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

August 24, 2023

Since 10 days, the store is still under evaluation, I can't remove the visibility of my store from privacy, this situation bothered me a lot, I want a solution to my problem as soon as possible

BelneyShop
Türkiye
4 days using the app
Meta replied September 5, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

October 31, 2023

great

Heart On A Hanger
United States
3 months using the app
Meta replied November 3, 2023

Hi There!

Thank you for taking time to leave a review. We appreciate hearing from our customers!

Thank you,
Meta Support

September 1, 2023

Excellent service. A++++++

Monahan Papers
United States
10 months using the app
Meta replied September 5, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

July 19, 2023

Installed, connected, and received a letter:
Effective August 10, 2023, Shops will no longer be available in your region

To focus on products which drive the highest performance and ROI, and give shoppers the most personalized experience, Shops will no longer be available in your region effective August 10, 2023. Product tagging in posts, Reels, or Stories, and creating audiences derived from people who visited your shop will also become unavailable. To find customers and drive sales to your website, we encourage you to use personalized ads, Reels and messaging.
***********
Explain to me what it means that the store in MY REGION will no longer be open? I live in Europe, do I plan for the store to work all over the world? then why do we need your application, and to charge the store if in 2 weeks - it will be discontinued?

MUZEJ LUTAKA
Serbia
5 days using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review. Please contact our Business Support team via this link regarding the updates for your region:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

August 4, 2023

This is great and I have been using Facebook for many years and it helps me to connect with people friends family relatives throughout the world

Luckyoutlets
United States
3 days using the app
Meta replied August 18, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

May 2, 2023

Ads aren't performing for the past week, and it shows unsupported on shopify. Tracking is wayyy off through pixel, if anyone knows how to solve this issue, please help

Shop.Cartwheel
India
2 months using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

September 3, 2023

NICE WORK

Dukanwala
India
3 months using the app
Meta replied September 5, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
[Meta Support].

June 7, 2023

Zero app support, my account got hacked and no help....
I don't recommend installing this. ........

Fames Chocolate
United States
Over 2 years using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

August 21, 2023

not support my store please check this problem please my shopify store meta not working why kindly help me

inworkzone.com
United States
6 days using the app
Meta replied August 25, 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].