Reviews (8,273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
Refine
-
By rating
Absolutely Terrible, and here's the exact problem they need to solve.
1. Pixel + CAPI are supposed to work but you can't confirm, They won't let you insert Test ID. This means if there's something wrong, You'll know it after days. 2. Feed requires a lot of improvement 3. Let user select shop feed they want to set instead of pushing default shopify feed. 4. Pixel - Let user create custom events from specific buttons (Wishlist / Remove Cart / Subscribe etc)
5. Remove Advertisement from app as it's more of a problem then a solution. Why? Because it shows only 1% of available options and you'd never know what you missed.
6. I received many issues with CAPI and there's no way to know who's responsible. Facebook? Meta? Shopify? Shopify App? Me? You? Everyone? Well, That was it! I am feeling like I should be paying rather than waiting them to destroy my business.
Hi there,
William here from Shopify's marketplaces support team. Thank you for leaving a review about our app. The Facebook channel is intended as a great starting place to connect Facebook and Shopify we will review the inclusion of these advanced features in a future update but I'll message you directly with how we overcome these challenges currently.
William | Marketplaces Support Specialist
Shopify
Its an awesome and helpful tool, I do wish it was a bit more easier to understand what I am doing and why I am doing it step by step, but all in all, I am super grateful for this tool!
Я только начал,и конкретного ни регионе могу сказать,как и свою,обязательно дополню,и напишу о своих впечатлениях
nice app happy to use this as this is the first time that I am trying to use this and if it gives me the more traffic then I will tell my friends and relatives to use this feature in future !
Conversions API is not syncing correctly. It says partner integration data has not been flowing for close to a month. FB Support and Shopify Support have not been helpful solving for the issue, all they do is say to disconnect and reconnect and we've done that loads of times at this point. Pixel data is fine, server data is not.
Hi there! Spencer here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you've been having with your Pixel - there are many moving parts to the Facebook Channel so I'm going to look into this further to find out the issue, and follow up with you in an email to open up the lines of communication here so I can see if I can get you up and running. Spencer | Shopify
Why this app isn’t compatible with your store，Obviously this is a program aimed at Chinese merchants and is not allowed to open!I am very frustrated. Facebook has become more and more effective in suppressing China!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing using the Facebook Channel. Supported Markets are determined by Facebook and Shopify has no hand in this decision. However, I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
Generally does what it has to do. However as a shop owner I cannot see a configuration created by a staff account. Namely, when I'm logged in, the app suggest me to configure everything from scratch. Not sure if it's a bug or a feature but either way it's a big drawback.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Its really helpfull. Pretty simple to work with and amazing to understand for any type of beginner. Easy to setup and quick , thats also important.
Not very clear, one pixel still not working. FB approval of shop is sometimes strange and unclear. Generally connection from shopify to facebook seems to be working fine.
Thanks for taking the time to share your experience with us. I can definitely see why it is important to ensure your pixel is connected so you can market your business. I will be sending you an email soon to ask for more details on the issues you are currently facing. - Jamilah, Shopify Support
gggggggggggggggggggggggggggggggggggggggggggggggoooooooooooooooooooooooooooooooooooooooooooooooooooooddddddddddddddd