Reviews (7,072)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for boosting business growth and enhancing social media integration. They appreciate its easy setup, product tagging features, and its role in increasing sales and brand visibility. The responsive customer support and effective management of inventory and sales are also noted as key benefits.

October 22, 2020

Very Good. I have just installed and let’s see how far it goes . I hope this app extends my business

GlamourFashion
India
About 2 months using the app
Edited October 12, 2020

Esta muy bien, no habia tenido la experiencia de aplicar para este tido pode tiendas online y me parece que es muy clara y acertiva.

Poder Avanzar
Colombia
About 2 months using the app
February 22, 2021

OK FOR FACEBOOK BUT IT IS COMPLICATED TO ADD INSTAGRAM I WILL TRY NOW :) HOPE IT WILL BE OK !! Thanks

Aasha.online
France
About 2 months using the app
November 29, 2020

I expirienced the same problem, it created catalogs which I c ant edit automatically and those catalogs are not performing well like don't go allong with Facebook policies etc. Lose access to my page and cant do nth because don't have access to this Shopify catalog which need to be deleted. Doesnt work good

Youth Skin Solution
United States
About 2 months using the app
Meta replied November 30, 2020

Thanks for sharing your feedback! It sounds like you were running into a few things here. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

September 18, 2020

Clear your cache and ask the customer support if there are nay problems. Watch YouTube videos on help.shopify and on watch other informative videos that will save your time before stating your store.

Maternityair
Canada
About 2 months using the app
November 12, 2020

Ran into the old facebook app in between set up, which was a little confusing, but otherwise very handy

Kitsch Mitch
United Kingdom
About 2 months using the app
November 13, 2022

Over a month later and Instagram still won’t allow setup of my shop. What a nightmare. No feedback, no support. Meta appears to be concerned with elitist accounts only

Pre Raphaelite Records
United States
About 2 months using the app
Meta replied November 14, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 18, 2020

Esta melhorando cada vez mais, sempre pensando no empreendedor, gostei dessa atualizacao passando mais confianca

Dnovo Store
Brazil
About 2 months using the app
April 13, 2023

Stay away lol Meta will not support you as a seller, even if you are a long term customer, you will not receive ANY support and can be banned without a moment's notice with a very vague explanation. Happened to me and countless others. Google Meta banning / permanently restricting ad accounts.

Dosco
United States
About 2 months using the app
Meta replied May 3, 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

Edited November 27, 2020

i use this app to promote the products of my website.
it is really effectiv. i am only waiting for my disable account to be reactivated

Zora-service
Germany
About 2 months using the app