Reviews (8,223)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

September 19, 2022

great channel to promote leads and sales! Wish you provided more quick technical support to customers!

Pharaoh Marble Furniture
Australia
About 1 year using the app
Meta replied June 27, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!

Thank you,
Meta Support

September 29, 2020

I have enjoy using this app. it was vary helpful to me. And i wish people enjoy using it as well. Thanks!

Goussele Prestige
United States
About 1 month using the app
February 7, 2021

Shopify made this such an easy process. I initially thought it would be more complicated and need me to toggle between Facebook and Shopify, but to my surprise, it was seamless and enjoyable.

ShopUnimask
United States
About 1 month using the app
October 21, 2022

Every time I attempt to use the Facebook app it shows an error message. I am unable to update my store catalog on Facebook & Instagram. This is frustrating because I cannot tag products in my photos & I am losing potential sales. Please fix this soon! :(

Native Lily Boutique LLC
United States
About 1 year using the app
Meta replied October 27, 2022

Hi there,

Vance here from Shopify support! Thanks for taking the time to leave a review. It sounds like you may be affected by a known issue which is being resolved by Facebook's team at the moment. I am going to follow up with you via email so I can provide you with updates as this gets resolved.

Vance | Shopify

September 25, 2020

Ease of use is what keeps me with this app. The step by step instructions takes away the stress of having to manage an e-commerce store and allows me to focus more on the running of my business.

EJ Jewelry
United States
30 days using the app
November 28, 2020

its good so good very good i can bet you that will make millions of dollars.I recommend to my friends.And family members adn neighbors and his dog

Dream it Order it Get it
Serbia
30 days using the app
December 20, 2020

Muy buena para darle apoyo a mi negocio , y poder escalar o darme a conocer en todos los lugares ,obteniendo los clientes potenciales que se necesita.

Shaadaii
Peru
30 days using the app
January 7, 2021

Great app...Easy and fast setup.I highly recommend this app.The support team is awesome and on-point

Affiliated Brand Clothing
United States
30 days using the app
January 25, 2023

手順通りにやっているのにも関わらずチャネルの設定が永遠に終わらない 審査申請をやった「あと最大1分かかる場合があります。ページを更新しないでください。」の文言から何時間待っても変わらない エラー内容も表示されないし本当に意味が分からない 早く改善してください 

nera dolce
Japan
About 1 year using the app
Meta replied May 4, 2023

やあ!
レビューを残していただきありがとうございます。ご不便をおかけして申し訳ございません。問題解決のお手伝いをさせていただきます。このリンク https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram からビジネス サポート チームにお問い合わせください。

ありがとう、
[メタサポート]。

January 28, 2021

It is really useful and smooth, I like it because it easy to use and I do not have to be expert to use it.

Scarfi
Canada
Almost 2 years using the app
Meta replied January 29, 2021

Thank you for sharing your experience. Happy to see you found the app easy to use and set up. As you know merchant feedback is extremely important to us so I'd like to ensure you are getting the most out of our app features. I will be in touch with you via email soon to hear more of your thoughts! - Anna, Shopify Support.