Reviews (8,223)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

November 1, 2022

Ik heb alles geprobeerd om een shopify winkel te koppelen aan mijn facebook business pagina maar niets lijkt te werken. Ik krijg net zoals vele anderen foutmeldingen, meldingen dat de shop onder controle staat en dat je nog enige tijd dient te wachten. Maar dit duurt nu toch al weken en niks verandert. Totaal niet tevreden dus over de werking momenteel.

Wenskadootje
Belgium
About 1 year using the app
September 13, 2020

what i have liked about this channel is that its easy and simple to install and connecting to my store.
What i believe is that it will give me results that i expect out of it since its reaching millions of customers.

denisprint shop
Qatar
About 1 month using the app
November 17, 2020

Very easy to use, simple but extremely effective, love the way I can set out my online store so it’s easy to navigate

Cutting Edge Tackle
United Kingdom
About 1 month using the app
December 20, 2020

I can't access my Facebook page now. Because the mobile I inputted is wrong.
The correct mobile is +63 9178442622.
I tried to change it but it can't be changed. It keeps sending notification code to +63 09178442622 WRONG. If you are in the Philippine the mobile number should only be 09178442622

LeisureField
Philippines
About 1 year using the app
October 27, 2020

Very good use and tracking and integration and everything and everything and everything and everything

Zmatical
United States
About 1 month using the app
December 29, 2021

Can't install at all. Redirects to Shopify and the Apps section. Tried several times without success.

Argentia Wow
Mexico
About 1 year using the app
Meta replied December 30, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. With issues like this, it often stems from the browser or device that you are using so I'm going to follow up with you in an email to provide you with some troubleshooting steps that should resolve this.

Adil | Shopify

February 27, 2021

I used this app to get my stuff out. It helps with getting seen and noticed on the stuff you want to share.

Candace Botanicals
United States
About 1 month using the app
December 9, 2020

Shopify is a lot better at giving help than you are. Shopify and Facebook should combine support services. It was difficult and I still have issues.

Tea Prints by Reed Slater
United States
About 1 year using the app
August 21, 2022

Horrible app that's not connecting. Then when you call for help With Shopify. There's nothing we can do. Bad for business.. needs major improvements. They should team up with Facebook and get this figured out.

Clutch Barber Supply
United States
About 1 year using the app
Meta replied August 24, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

December 14, 2020

Everything went smoothly, thank you for this ease of user experience. I look forward to working with Facebook now and into the future.

Lineage Botanica
United States
About 1 month using the app