Reviews (8,226)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

October 26, 2020

it was little complicated to use it and kind of expensive. it was hard to figure it out in the beginning but later on i was able to manage it. they should definitely lower the advertisement prices.

Horizon Phone Accessories
United States
About 1 year using the app
September 16, 2020

I really enjoy this app. It is a very informative and useful app a must have app if you are running facebook ads

Braras
United States
About 1 month using the app
December 6, 2020

I found it easy to use and to add my products. I think FB is an important channel for sales. I do wish they would fine tune their bots though. If I advertise animal prints the ads get banned for breaching animal cruelty rules.

Oh Baby Quality Goods
Australia
About 1 year using the app
February 2, 2021

I use the app to get my products on social media hoping for the best :) Its easy to use if you follow first shopify's help center

Wrist BCN
Spain
About 1 year using the app
March 26, 2021

This channel repeatedly told me my products and shop was approved, but when I went to the Shopify Commerce Center, that was not true.

Dogwood Harbor
United States
Over 2 years using the app
Meta replied March 29, 2021

Hey there! Thanks for your feedback - we are always looking for ways to improve the functionality of our app for current and future merchants. I’ve sent out to an email to you and hope to hear back from you soon. - Jake, Shopify Support

November 23, 2020

Helped me a lot with advertising my boutique! Was pretty easy to use and did not give me such a hard time.

Yuri’s Boutique
United States
About 1 year using the app
July 27, 2022

I've spent hours going round and round in circles trying to sync Shopify with Facebook. Facebook is a total mess of business tool. This should, and really could be simple and powerful. It's not. Don't waste your time.

Sycamore Atelier
United Kingdom
About 1 year using the app
Meta replied July 29, 2022

Hello!

Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel. I completely understand that setting up the Facebook assets can be overwhelming. I will be reaching out shortly via email to address your questions and provide the next steps.

I look forward to chatting with you!

Paola | Shopify Support

October 8, 2020

It was super easy!! I love it!! I barely had to do a thing and before I knew it, I was selling on Facebook!

Retail Rejuvenation
United States
About 1 month using the app
October 21, 2020

Simple and easy setup !! Really helped me with marketing and advertising my products on multiple social media sites.

StillPaperChasing
United States
About 1 month using the app
Edited October 22, 2020

I used this app to help me promote shop, i really like how it synchronize all your products. It would be nice if it did more feutures

Guss Italy / Gi Collectio
Mexico
About 1 month using the app