Reviews (7,400)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.
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so much easier than before! thank you so much. i dont understand why we have to write 100 characters lol but again thank you
keeps rejecting my commerce even when I have no errors and everything approved. its hard to get customer support. I was told I don't have enough followers and likes, so this is a reason of trustworthiness, but FB is willing to take my money for ads ?? how does that work?
Thank you so much for leaving a review. That certainly does not sound ideal. You have definitely taken the proper next step in getting in touch with Facebook regarding your commerce account. I have seen the requirement of trustworthiness come up from my experience with other merchants. While Shopify does not have a hand in the approval process, I would like to share some resources on how you can build up your following while growing your business on Instagram so you can be approved by Facebook. I will be sending you an email shortly. - Anna, Shopify Support
I have been suspended 1 week after the beginning of my ads just after being hacked. it is impossible to join the client service and today I have not recovered either my page for ads either my personal account. I am very worried because I have a lot of personal information and credit card on it. That's not normal for such a big company to not have a client service to help people and fix problem... Very disappointing
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
really nice app help out my business i enjoy using this facebook app so much it is good to advertise
Hi I cannot link FB to my webshop in Shopify. However I sell only lifestyle products and don't understand why you block my products...
estou ainda testando acho que é interessante, por isso ainda não da para fazer uma avaliação completa, mas já imagino que será muito interessante
Agradecemos a sua avaliação e por você ter reservado um tempo para nos contar a sua experiência. Isto é muito importante para nós e nos ajuda a continuar trabalhando no aplicativo para oferecer o melhor aos nossos lojistas. Eu adoraria saber um pouco mais e me certificar de que você está aproveitando o Facebook channel ao máximo. Entrarei em contato via email nos próximos instantes! - Paola, Suporte da Shopify
I used this app cause it really helps me advertising my business and I'll continue using it to help grow my business
I have been waiting for a month and my store is still in review. I even emailed Facebook and they are no help. They just say keep waiting.
Hi there!
Paola here with Shopify. Thank you for taking your time to tell us about your experience with the Facebook Channel app. I understand that waiting such a long time for a review can be frustrating. Although we at Shopify do not take a part in the review process, I will be reaching out to your through email shortly with next steps you can take.
Talk soon!
Paola | Shopify Support
This user friendly app especially for newbie. I fin it more convenient and with precision especially for merchants.
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