Reviews (8,253)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

Edited December 27, 2022

How come Facebook can work in Finland, but they won't let Finnish people sell anything with the app? We have been screwed over enough already with millions of different restrictions by every big company, and it must end now!

Saul's Cart
Finland
About 2 months using the app
Meta replied December 27, 2022

Hi There,

Kristin here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

Edited October 19, 2020

it really helps me a lot
I like that you can make everything easier and more efficient I recommend to everyone

ERA Myle-Store
Belgium
About 2 months using the app
Edited September 11, 2020

This application is essential to disseminate the products of my shop, to make them known, to make customers aware of the new products offered, to discover French craftsmanship, hand-made ... and especially to imbue customers with my passion.

Ze'Kreation
France
About 2 months using the app
January 31, 2024

it was hard to setup and run ads but other than that everything is going well

Trending Gift Spot
United States
About 1 month using the app
Meta replied February 2, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

September 24, 2020

very gooddd xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

gaiushome
Canada
About 2 months using the app
November 12, 2020

I am new and just setting up the channel so I have no experience so far with the app and my facebook page

Remedy Salves
United States
About 2 months using the app
Meta replied November 13, 2020

Thanks for sharing your feedback! Glad to hear you're giving the Facebook Channel a shot! I'd love to hear your thoughts about it so far. I’ve sent out to an email to you and hope to hear from you soon. - Abdalla, Shopify Support

November 25, 2020

This app made connecting my accounts so easy, it was simple and as quick as it could have possibly been

Lavender Lush
Canada
About 2 months using the app
September 5, 2020

I have enjoyed setting up the app and it has been helping me put my business out there. I have been able to reach a lot of people and give my business a name.

Amie's Essentials
United States
About 2 months using the app
Edited December 16, 2020

Very easy to set-up and user friendly. My team and I are so excited to finally be selling on Facebook.

Spice Barrel & Co.
Canada
About 2 months using the app
October 14, 2020

I found it fairly straight forward
A little confusing in some places but I think I have it set up correctly

Avant Store 54
Australia
About 2 months using the app