Reviews (8,260)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

April 18, 2021

I created a Facebook account with real name and all correct information to use it with Shopify app. This is my first time on Facebook. Just after making the setup with Shopify app my Facebook account was locked forever. I did nothing wrong or bad since I didn't even had time to use my account. I already tried all available facebook forms for reviewing my case, I sent them pictures and identity cards...etc. Now, I am banned for ever and reviewing again is impossible. contacting Shopify support they suggest I contact facebook.. I told them I cannot contact Facebook because I don't have access to my account. they send me back the same story again asking me to login to my account and use the chat... not working for me.

naTeavia®
Canada
About 2 months using the app
March 22, 2021

Well, for the moment i am in the process of programming my companion on facebook everything seems good except that this is my first expérience, suddenly i always have to redo the actions to master them well.

TOP SEHOUL
Morocco
About 2 months using the app
September 5, 2020

Very helpful, I love it! It really helps me with my store! Great app to use to start your store!!!!!

Shawtie Beauty
United States
About 2 months using the app
April 22, 2022

Also so was schlechtes. Facebook-Pixel hat überhaupt nicht funktionier.
Dann auf Facebook selber wollte ich Werbeanzeigen schalten.
Immer und Immer wieder bekam ich Fehlermeldungen ich verstosse gegen irgendwelche Contents. Alles durchgelesen, auch meine Bilder waren angemessen und in keinster Weise Illegal. Immer wieder einen neuen Text genommen und neue Bilder. Na,ja, die Anzeige lief dann mal kurz. Und nach 1 oder 2 Stunden ist denen eingefallen das ich doch gegend irgendwas verstosse. Immer wieder habe ich es probiert mit dem ENDE, das mein Werbekonto gesperrt wurde. Support angeschrieben. weil ich wissen wollte gegen was ich verstossen haben soll. Laaaaange keine Antwort. nach 2 Tagen kam dann nur: Ich sollte mir die Richtlinien durch lesen. Was ich schon mindestens 5 mal gemacht hatte. Und nach 2 weiteren Tagen kam die Antwort: Ihr Werbekonto bleibt gesperrt, das ist unsere Final Entscheidung. Ich denke FB sollte lieber mal Ihre eigenen Richtlinien überdenken.
Wie soll man bei sowas Werbung machen, wenn die einem ALLES ablehnen. Schlechter gehts nicht !!!!!!!!!!!!!!

JaMa-mode
Germany
About 2 months using the app
September 11, 2020

I used this to connect to fb. I liked how it worked. It would be better if all info was on 1 page instead of having to jump from page to page.

emeraldandwaxdesigns
Ireland
About 2 months using the app
Meta replied September 23, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

March 31, 2021

The log in process was a little confusing because i have almost 5 pages and i had to create new FB pixel & catalogue, the old ones were not working anymore .

Vizualist
Romania
About 2 months using the app
May 2, 2024

Excited!

Kratos Kaps™
United States
2 days using the app
November 18, 2020

Very easy to set up, unlike some apps. The steps were easy to understand, although there were some products which couldn't be displayed this however was outlined in the setup what I needed to do as there was info missing. So thanks for the easy steps to follow.

Best Viral Products
New Zealand
About 2 months using the app
October 30, 2020

Facebook Channel app is not useful, all my products description were all shows as code in the Facebook Shop " This RealWork Sprayer is perfect for any DIY job you need it to handle. Check our assortment for many other size options including 48oz, 1 Gallon, 2 Gallon, 3 Gallon, and 4 Gallon Back Pack
Specifications:
<!--
.tg {border-collapse:collapse;border-spacing:0;}
.tg td{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; overflow:hidden;padding:10px 5px;word-break:normal;}
.tg th{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; font-weight:normal;overflow:hidden;padding:10px 5px;word-break:normal;}
.tg .tg-0pky{border-color:inherit;text-align:left;vertical-align:top}
-->

Manufacturer
RealWork 

Category
Sprayer 

Product Dimensions
7"W x 7"L x 15"H

Item Weight
2 lb

Materials
Plastic

Warranty
<!--
.tg {border-collapse:collapse;border-spacing:0;}
.tg td{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; overflow:hidden;padding:10px 5px;word-break:normal;}
.tg th{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px; font-weight:normal;overflow:hidden;padding:10px 5px;word-break:normal;}
.tg .tg-0pky{border-color:inherit;text-align:left;vertical-align:top}
-->

Manufacturer Warranty
1 year limited

I have no issue with my all other channels, only has an issue with Facebook.

EdenBranch-Your Garden Paradise
United States
About 2 months using the app
Meta replied November 2, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

March 5, 2024

Solid app, with the only note being setup for shared data tracking could be a bit smoother.

ArtVisual
United States
26 days using the app
Meta replied March 8, 2024

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support