Reviews (7,400)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.
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This is a TERRIBLE TERRIBLE TERRIBLE App/product. Facebook is an absolute nightmare. Facebook constantly suspended my Business Account before permanently disbanded it. All I was doing was trying to install META Pixel and it is a terrible painful process. I even hired a Shopify Expert to help me and even he could not figure it out. An absolute terrible experience that is not user friendly. Extremely frustrated with the whole process.
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
need more information, more information on how to use this app and steps. its to confusing need more specific steps.
Thanks for sharing your feedback! I’ve sent out to an email to you providing some more information about your setup process. You can respond directly to that email if you have any questions! - Jake, Shopify Support
Super easy setup within shopify! Pending review of Instagram, but will help us sell more and reach new customers.
Not intuitive for new users. It took hours to understand what I was missing in order to activate my facebook shop.
Thanks for sharing your feedback! We have a great written guide that breaks down everything you need to know when setting up the Facebook channel. I'd be happy to share this with you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Setting up a FB shop was rather simple via this app, just click through and done.
But I had a huge issue: in FB shop, 'checkout on the website' button on every product page would lead to an error page that reads 'Parameter Missing or Invalid: Required parameter missing or invalid: channel'
I wrote to shopify support, got an answer that the issue was escalated to the technical team and I shall expect an answer in max 72 hours.
Never heard back since. Very disappointed...
Then I disconnect everything and re-install and re-create the shop, same error pages...
Dont know what to do
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I'm starting a new business and I thought why not start a facebook business page for my new business
Normally, the application is still loading slowly, has not seen anything improved
Normally, the application is still loading slowly, has not seen anything improved
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This app help me a lot. Thanks for the experience in this kind of page where I can show my products to the world.
App works fpr Facebook and Instaram integration. Long phase of confirmation, but presumably that has nothing to do with the app :)
I would have given zero if it was possible. Worst app ever, full of tech glitches for years. Why are you not taking action after so many customers shared the issues? Please hire proper programmers or let the ones you have fix this horrible app. You are losing customers each and every day you postpone addressing the real issue.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand that you are running into some issues with your channel, which I would be happy to help with. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify