Reviews (8,283)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
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The details were fine follow through until the end. Everything is very understandable and easy to follow.
Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel, many options are not available at all, please help
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
For a non technical person, this was quite easy. I followed the instructions was able to complete the task in no time
User friendly. Must do it from computer and not mobile. Setup took 1 hour for 2000 products which is not bad.
i tried to link my shopify to my facebook and well... my facebook is now not willing to link between the 2 and i have no one to contact to resolve the issue nor any helpful articles
When i try istall this app i always get this error. "oops. something went wrong." It doesn't work succesfully. I just install once but i didn't install 2nd time this app. It crashed.
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
tooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooopppppppppppppppppppppppppppppppp
really easy it wasn't that hard to do really really easy to do i love this app highly recommended to all
We needed to reinstall the app, and we got a "there's not page at this URL" error. After spamming the Add button a dozen times, it finally went through.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you were facing when trying to install the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see how I can help you out.
Robyn | Shopify
This is the worst integration app on shopify, literally a minefield to workout i have been trying to get shop linked to my instragram account and that has been a pain! first if you do not have a facebook page dont even bother. Even when you do create one you are restricted so whats the point. I have sent all documents i can muster and still restricted. Fix it!!!
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin