Reviews (9,231)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its straightforward setup and seamless product catalog syncing, enabling easy creation of shoppable posts and ads on social media. This integration boosts visibility and sales by allowing purchases directly from social feeds. The user-friendly interface aids in managing marketing and sales, while responsive customer support assists with any issues. Highly recommended for enhancing e-commerce through social media connectivity.

February 13, 2021

This app is using very easy. Everythings is excellent. I love you Facebook. I love Mark Zuckerberg.

The Art Of Jewel
Türkiye
23 days using the app
October 15, 2020

I'm using the Facebook channel to bring my products to Facebook, and Instagram with one click. it does help a lot to save time and money.

Shopifast
Canada
Over 1 year using the app
Meta replied October 17, 2020

Thank you for leaving a review and sharing your feedback. I'll be following up via email to see if you have any further comments you'd like to share about your experience. - ...

December 21, 2020

Cette application est nécessaire et importante pour le développement de mon projet , j'en suis satisfait.

Magicut
France
9 months using the app
September 12, 2020

The app helped me create my Facebook and Instagram shops. The whole process was very straightforward and easy to implement.

LeMagazinier
United States
23 days using the app
September 21, 2020

I like that everything is self explanatory and that as I continue to browse around the website, it i find new and amazing things. I look forward to seeing what i can accomplish with Shopify

Taybria Creations
United States
23 days using the app
March 3, 2021

I like how I can build my site. I would prefer easier steps to help build my confidence using the app

Lilmaison
United Kingdom
Over 1 year using the app
Meta replied March 4, 2021

Hey! Thanks for your review - we're always looking for ways to improve the app, and any feedback can go a long way in making the app easier to use for everyone. I've sent you ...

January 6, 2021

The setup is really easy and user-friendly. The only downside is Facebook does not allow the sale of animal food products

Karoo Ostrich Meat
South Africa
23 days using the app
Edited September 13, 2021

I only want to use Instagram where I can add tags to my website, not the Facebook website that directs to my Shopify checkout. I don't really want to connect both Facebook and Instagram, surely you can connect whichever you please! Facebook always saying 'Request to review issues' ... there's nothing wrong with any of my products - hence I just uninstalled facebook shop. Besides Facebook business ...

Azana Photo Frames
United Kingdom
10 months using the app
Meta replied September 15, 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. It is definitely possible to just use the Instagram feature of the app, but it does require ...

December 13, 2022

I wish I could give negative stars. DO NOT add this channel to your store, especially if you are already having some success. This app ruined my account eligibility and chances for reinstatement of all 4 of my FB commerce accounts. I’ve been running shops on FB for almost 3 years now.

All this app does is waste our time and energy. It does not support proper reporting or integration with Shopify ...

hairlaidy
United States
10 months using the app
Meta replied December 14, 2022

Hi there,

Thank you for taking the time to leave your review. I'm sorry that you've been having problems with the Facebook & Instagram app. I've passed this review to our ...

July 10, 2023

não consigo editar as informacoes. Enviei mensagem ao support mas ninguem me responde. Os produtos do catalogo não são todos adicionados

FluffyBoom
United States
Over 1 year using the app
Meta replied July 18, 2023

Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Você poderia entrar ...