Reviews (7,399)

Overall rating
4.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its straightforward setup and its ability to boost product visibility and sales. They value the user-friendly interface that eases management of their online presence and enhances social media marketing. Positive remarks are also made about the responsive customer support and the seamless shopping experience it offers, which is convenient for customers and effective in increasing customer engagement.

Edited August 31, 2021

I don't like it because it has annoying customer care management system. If only it introduced a real customer care service.

The Prousen
Italy
21 minutes using the app
Meta replied September 3, 2021

Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify

December 6, 2020

Use the app to sell products, mainly true Instagram. Works well for us. Did not quite catch the upcomming update. Tanks!

Miss Grace Store
Norway
21 minutes using the app
November 13, 2020

so far so good- Working on behalf the client, it was fairly clear and did not need as much troubleshooting as the Square site store. Still need to see results so far

Henry Elfering Jewelry
United States
21 minutes using the app
April 9, 2021

perfect ‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎

RoomLack
United Arab Emirates
20 minutes using the app
January 24, 2021

it makes growing our business so much easier and helps us with making ads to target our audience thankyou.

LAZE Clothing
United Kingdom
20 minutes using the app
January 21, 2021

I was reading that this app would allow me to sync all my shopify products to my facebook store and would speed up my process of being able to share my items between all the platforms(Instagram, Facebook, Whatsapp and Shopify). Great app.

Gunpla Panama
Panama
20 minutes using the app
October 29, 2020

Installed the app. My Facebook account got suspended then, for suspicious activity????? Now it is reviewed by Facebook. I really hope I will be able to recover it since I use it to manage the FB of my business. In the meantime, I can't use my account. Wonderfull experience (I am sarcastic of course)

Closiist
United States
19 minutes using the app
Meta replied November 2, 2020

Thanks for sharing your feedback! I definitely understand how frustrating that can be. In that regard, so I’d like to discuss this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

October 6, 2020

I'm excited to start using this app, I've been trying to connect my shop to FB for over a year now, am happy it's finally connected.

Off on a Whim
Japan
19 minutes using the app
November 21, 2020

Easy automatic set up, but there are so many pages to manage across facebook and instagram it can seem daunting

Go Detailing
United Kingdom
17 minutes using the app
Edited September 27, 2020

Not intuitive enough. I had to disable cookies and try many variations first before getting it to work.

Estelle Billot
United States
17 minutes using the app
Meta replied September 28, 2020

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support