Reviews (8,306)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.
Refine
-
By rating
I don't have extensive experience with this, so it's difficult to rate. Setting this up was pretty easy though.
Thanks so much for taking the time to leave a review. I'm glad to see you found the set up pretty easy. As you can imagine, feedback is extremely important to us to improve our app so I really do appreciate you sharing your experience. I'd like to ensure you are getting the most out of our app so I will be in touch shortly via email. Look forward to hearing back. - Anna, Shopify Support
Fulfills its purpose but as a beginner it is a bit difficult to get along with everything. Would be great if everything that can be done in the Businessmanager gets removed, it becomes otherwise too confusing.
The app uses the "compare with" amount when displaying stock items on Facebook but Shopify uses - rightly so - the "price" figure for sales.
Until this app uses the same figure it is useless as sometimes the "compare with" is used for the RRP and sales price may be higher due to scarcity of stock.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. The channel sends both the sale and regular price to Facebook, but Facebook will always use the lower of the 2. What Facebook does with the product data is out of our hands but I will submit your feedback to our internal team. I'll also follow up with you over email to open up the lines of communication if you need further assistance.
Jack | Shopify
it did what it was suppose to do except some things i am still trying to figure how to set. but overall it was great
Still learning and its easy but getting there. Just learning as much as I can sometime I get stuck but I use the search. Kind still learning like I said. Enjoy the simplicity of it.
Really Inspired by this app. keep more business-friendly it. and make low troubleshoot it. we are facing the little problem of troubleshooting to connect it.
Monumentally poor support. Installed our Pixel the way they wanted us to over two months ago. Issues from day one with data not firing properly. I've been passed from pillar to post through their "support" teams and yet nothing is getting fixed. We're going to have to look for an alternative method of connecting our Meta Pixel to our store.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
No começo fiquei um pouco perdido é muita informação pra quem está começando mas no decorrer creio que ficarei bom.
Ads aren't performing for the past week, and it shows unsupported on shopify. Tracking is wayyy off through pixel, if anyone knows how to solve this issue, please help
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
I want ot sell my product from Facebook
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
If you need further assistance, please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support