Reviews (8,335)

Overall rating
4.3
Counts per rating level
  • 66% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for boosting product visibility and customer engagement through easy integration and product catalog syncing for shoppable posts and ads. The setup is straightforward, enhancing ad management and sales tracking, crucial for business growth. Responsive customer support is also highlighted for efficiently resolving issues, ensuring a user-friendly experience that aids in effective social media marketing management.

Edited September 13, 2020

I'm starting a new business and I thought why not start a facebook business page for my new business

Blissfull_unique1_creations
United States
3 days using the app
May 31, 2023

This is a TERRIBLE TERRIBLE TERRIBLE App/product. Facebook is an absolute nightmare. Facebook constantly suspended my Business Account before permanently disbanded it. All I was doing was trying to install META Pixel and it is a terrible painful process. I even hired a Shopify Expert to help me and even he could not figure it out. An absolute terrible experience that is not user friendly. Extremely frustrated with the whole process.

Bongi’s
United States
About 1 month using the app
Meta replied June 14, 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

September 30, 2020

This app help me a lot. Thanks for the experience in this kind of page where I can show my products to the world.

DG Products
United States
3 days using the app
September 8, 2020

Setting up a FB shop was rather simple via this app, just click through and done.
But I had a huge issue: in FB shop, 'checkout on the website' button on every product page would lead to an error page that reads 'Parameter Missing or Invalid: Required parameter missing or invalid: channel'
I wrote to shopify support, got an answer that the issue was escalated to the technical team and I shall expect an answer in max 72 hours.

Never heard back since. Very disappointed...

Then I disconnect everything and re-install and re-create the shop, same error pages...

Dont know what to do

Fresh Mask
Switzerland
About 1 month using the app
Meta replied September 10, 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

Edited October 12, 2020

Normally, the application is still loading slowly, has not seen anything improved
Normally, the application is still loading slowly, has not seen anything improved
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KITCLEVER
Canada
About 1 month using the app
March 9, 2022

Bonjour j'ai un message d'erreur qui dis que qu'il à une erreur dans ma configuration mais impossible d'identifier l'erreur pourquoi?

CIBLOSS boutique
French Guiana
About 2 months using the app
April 5, 2021

Realy so glad je découvre et j'en suis ravis de vivre le plein expansion
dans ma vie professionnelle

Fashion Mode Création 89
France
About 2 months using the app
November 3, 2020

App works fpr Facebook and Instaram integration. Long phase of confirmation, but presumably that has nothing to do with the app :)

iloveffm
Germany
About 1 month using the app
February 16, 2021

Comecei a usar agora,e to gostando bastante.
Porisso essa nota por enquanto, mais tenho uma ótima impressão do app.

thetecnologia
Brazil
About 2 months using the app
Meta replied February 22, 2021

Muito obrigado por compartilhar a sua experiência conosco. Fico feliz que esteja gostando aplicativo do Facebook. De qualquer forma eu quero ter certeza que você está tirando o maior proveito possível das funcionalidades do aplicativo e por isso entrarei em contato com você por email em instantes. Espero falar com você em breve. - Anna, Shopify Support

March 9, 2021

J ai des difficulté a me connecte pour faire une publicité de ma boutique j essais toujours j espéré réussir

La-magique-boutique.myshopify.com
Canada
About 2 months using the app
Meta replied March 11, 2021

Merci beaucoup d'avoir laissé votre avis. Cette situation ne semble certainement pas idéale. Nous nous efforçons d'améliorer les fonctionnalités de notre application, et j'aimerais donc examiner ce problème de plus près. Je vais vous contacter par e-mail et je vais attendre de vos nouvelles. - Lea, Shopify Support